Scale Up Staff
In this business, the workshop that calls a new lead back first usually wins the job. This role exists to be that call. Someone enquires about a suspension upgrade, and you get on the phone fast while they're still deciding. This is a Gold Coast workshop that moved out of general mechanical work and into specialist 4WD suspension. The demand is there, and the digital lead flow is now bigger than the current team can call fast enough. We're looking for someone who treats every new enquiry like a job worth winning, and who can turn a form fill into a booked appointment. What you'll do During your shift, call new leads within five minutes of their enquiry, get their vehicle details (weight, towing setup, how they actually use the truck), and recommend the right suspension kit. Start each day by clearing any enquiries that came in overnight, so nobody who reached out is left waiting. Reply to SMS enquiries using proven templates, and recognise when a message needs a real human answer instead of a template. Work the GoHighLevel pipeline. Respond to messages, keep leads moving, and book confirmed jobs into the workshop calendar. Run the 30-day follow-up on closed-lost leads by text and phone to bring dormant enquiries back to life. Know the difference between a standard quote and one that needs the workshop owner to build a custom estimate, and escalate it cleanly. What success looks like No lead sits uncalled. The older pipeline gets worked instead of forgotten. The workshop calendar stays full. You'll do well here if you Know cars. You either come from the automotive world (parts supply, 4WD accessories, or mechanical service) or you're a genuine enthusiast who works on and talks about vehicles for fun. Either way, you can hold a real technical conversation about a vehicle. This one isn't optional. Have done phone-based sales, appointment setting, or customer service, and you're comfortable being the first voice a customer hears. Already use AI tools like Claude, Gemini, or ChatGPT in your work, and reach for them without being told. Answer a question you don't know with "I'll find out," then actually find out. Run your own day, finish what you start, and stay calm when the leads pile up. Nice to have, with room to grow into 5+ years in a parts supplier environment, ideally suspension or 4WD components. Hands-on GoHighLevel experience. The appetite to learn spring rates and shock absorbers well enough to build full custom estimates yourself over time. Comfort logging into supplier portals (Outpac, Armor, Fulcrum) to order kits, and an eye for upsell during the call: bullbars, winches, trays. The basics Remote, working Monday to Friday, 8:00 AM to 5:00 PM AEST. A reliable internet connection, a quiet space to take and make calls, and a headset. Pay: Php50,000.00 - Php70,000.00 per month Benefits Company events Paid training Work from home Work Location: Remote
Scale Up Staff
