ECLARO
First Notice of Loss Intake • Review of First Notice of Loss Work Items in the Claims Workbench (intake system). • Review and validation of AI extracted and generated content validated against the Work Items original email content. • Editing of AI extracted data and generated content within the Claims Workbench to confirm to business requirements. • Automated claim creation in ClaimCenter (system of record) via the Claims Workbench. • Basic error resolution if the claim fails to be created in ClaimCenter via the Claims Workbench integration. • Coordinate with Westfield Specialty Claims Assistants to resolve more significant issues with the FNOL submission. • Manual FNOL intake and claim creation as needed. Email Management • Review of Non-FNOL Work Items in the Claims Workbench. • Review and validation of AI extracted and generated content validated against the Work Items original email content. • Editing of AI extracted data and generated content within the Claims Workbench to confirm to business requirements. • Routing of Non-FNOL Work Items. • Basic error resolution. • Coordinate with Westfield Specialty Claims Assistants to resolve more significant issues with the Non-FNOL Work Items. General Administrative Support • At the direction of Specialty Claims Assistants and/or Claim Owners, provide non-adjusting data collection. • Provide data entry and other system tasks. • At the direction of the claim owner, complete the required steps to close a claim in ClaimCenter. • Other general administrative activities as needed. UAT Testing • Working at the direction of an Operations Analyst, complete tasks related to UAT testing including entering test FNOLs and Non-FNOL emails into the test system, reviewing system functionality and output, and logging results in Excel
ECLARO
