My Home Living Care Pty Ltd
About Us My Home Living Care (MHLC) is a registered NDIS disability service provider specialising in home and community-based support across Sydney, Australia. We are committed to delivering high-quality, person-centred care that is culturally appropriate and responsive to each participant’s individual needs. About The Role We are seeking a reliable and organised Rostering Officer to join our team in a fully remote capacity , with a primary focus on working after-hours and ability to work flexible hours . Reporting directly to the COO, you will be responsible for coordinating and maintaining client rosters, ensuring all shifts are filled efficiently and in line with participant needs, staff availability, and organisational requirements. This role plays a critical part in maintaining continuity of care and supporting both clients and staff outside of standard business hours. Key Responsibilities Coordinate and manage staff rosters in a timely and efficient manner Respond to after-hours roster changes, call-outs, and urgent staffing needs Liaise with support staff and clients to ensure seamless service delivery Maintain accurate records using cloud-based rostering systems Ensure all rostering aligns with company policies, NDIS standards, and client requirements About You To be successful in this role, you will demonstrate: Experience or familiarity with NDIS, aged care, or caregiving services Strong ability to multitask and work effectively under pressure Excellent communication skills (both written and verbal) Strong time management and organisational skills A proactive and solutions-focused approach Availability to work flexible hours, including evenings, weekends, and after-hours shifts Previous experience in rostering, call centre, or customer service roles (highly regarded) Technical Requirements Reliable high-speed internet connection (minimum 100 Mbps) Ability to confidently use cloud-based systems and communication tools Job Types: Full-time, Fixed term, Temporary Pay: Php25,000.00 - Php30,000.00 per month Education: Bachelor's (Preferred) Experience: Customer Service Representative: 1 year (Preferred) Language: English (Preferred) Work Location: Remote
My Home Living Care Pty Ltd
