ScalableOS
SUMMARY We are seeking a highly organized Renewals Coordinator to support the sales team by managing the end-to-end renewal process for customer contracts and services. This role is responsible for coordinating renewal opportunities from quote preparation through signed agreements before handoff to the purchasing team, ensuring a seamless customer experience and timely renewals. The ideal candidate has strong administrative and sales support experience, excellent written communication skills, and the ability to manage multiple priorities in a fast-paced environment. Experience with CRM platforms and sales processes is essential, while MSP industry experience is an advantage. JOB RESPONSIBILITIES Manage the complete renewal lifecycle, from renewal identification through signed agreement and handoff to the purchasing team. Prepare, review, and process renewal quotes accurately and within established timelines. Monitor upcoming contract renewals and proactively engage internal teams to ensure timely completion. Coordinate with sales, account managers, vendors, and other cross-functional teams to support renewal activities. Maintain accurate renewal records, opportunities, and customer information within CRM systems. Ensure all renewal documentation is complete, accurate, and properly tracked. Support the sales team by responding to product inquiries, preparing pricing, and processing renewal requests. Monitor multiple renewal opportunities simultaneously while meeting deadlines and service expectations. Assist in improving renewal workflows, documentation, and operational processes. Develop a strong understanding of company products, services, and sales processes to effectively support customers and internal stakeholders. Provide exceptional internal and external customer service throughout the renewal process. Participate in continuous process improvements to increase renewal efficiency and customer retention. Qualifications 1–2 years of experience in sales support, renewals, account coordination, customer success, or a similar customer-facing administrative role. Experience supporting sales or account management teams. Experience working with CRM platforms is required. Strong written and verbal communication skills. Excellent organizational skills with the ability to manage multiple renewals, priorities, and deadlines simultaneously. Strong attention to detail with a high level of accuracy when preparing quotes and documentation. Ability to work independently while collaborating effectively with cross-functional teams. Strong time management, problem-solving, and administrative skills. Proficiency with Microsoft Office applications, particularly Outlook and Excel. Salesforce experience is preferred. ConnectWise Sell experience is preferred. MSP experience is preferred but not required. JOB REQUIREMENTS Should be willing to accept a long-term work-from-home arrangement. Should be amenable to a permanent night shift schedule. Pay: From Php80,000.00 per month Work Location: Remote
ScalableOS
