Peak Support
Description: We are seeking a meticulous and highly organized Compensation \& Benefits Specialist to manage and administer our employee compensation and benefits programs. In this role, you will ensure compliance, maintain accurate employee records, and effectively communicate with stakeholders. You will handle tasks such as benefits enrollment, statutory obligations tracking, payroll instructions, and system audits, all while contributing to the success of the HR department. What You'll Do Support the design, administration, and operational delivery of both statutory (government-mandated) and company-initiated (voluntary/enhanced) benefits programs. Ensure accurate execution of enrollments, claims, payroll inputs for compensation changes, vendor coordination, and compliance with Philippine regulations and company policy. Act as an operational subject matter expert for employees, vendors, and internal stakeholders. Key Responsibilities Manage enrollments, terminations, and updates for SSS, PhilHealth, and Pag-IBIG. Prepare, validate, and coordinate timely remittances and statutory filings; support payroll with accurate contribution inputs and schedules; maintain proof of payment and submission logs. Administer voluntary and company-sponsored programs (e.g., health insurance top-ups, wellness programs, supplemental life/disability plans, employee assistance programs); coordinate enrollments, renewals, claims, and vendor interactions. Reconcile payroll, government reports, and vendor statements for both statutory and voluntary benefits each payroll cycle; investigate and resolve discrepancies before remittance or claims submission. Liaise with benefits brokers, insurance carriers, and government portals; manage vendor SLAs, claims escalations, and reconciliation of vendor statements. Respond to employee inquiries on statutory entitlements and company benefits; prepare enrollment guides and communications; escalate complex cases to Senior Specialists. Assist employees with claims submission, follow-ups, and coordinate requests or corrections with vendors or government agencies. Monitor regulatory changes and vendor policy updates; update internal procedures and communicate impacts to Payroll and HR Business Partners. Produce periodic reports on enrollment, utilization, contribution costs, and claims trends; maintain audit-ready documentation for statutory filings and vendor transactions. Propose practical process improvements, support small automation efforts, and accept new tasks and responsibilities to meet evolving team needs. Requirements Required Qualifications 1–3 years in benefits administration, payroll support, or HR operations. Working knowledge of SSS, PhilHealth, Pag-IBIG, and statutory contributions. Familiarity with HRIS and/or payroll administration platforms; basic Excel or Google Sheets proficiency. High accuracy in data entry, reconciliation, and maintaining audit-ready records. Ability to follow structured procedures, meet payroll deadlines, and apply internal controls. Clear written and verbal communication for employee support, vendor coordination, and cross-functional collaboration. Comfortable working remotely within the Philippines. Preferred Qualifications Experience in BPO or shared services environments. Hands-on use of SSS portal, PhilHealth portal, Pag-IBIG online services, benefits administration platforms, or payroll systems. Intermediate Excel skills including pivot tables, lookup functions, and basic formulas. Prior experience reconciling statutory accounts and supporting statutory or vendor audits. Exposure to process improvement, small automation projects, or vendor management initiatives. At least with exposure in salary benchmarking What We Offer Opportunity to develop operational expertise in payroll and total rewards while helping shape a growing Compensation \& Benefits function. Remote work flexibility, competitive compensation, statutory and company-sponsored benefits, and ongoing professional development. Peak Support and our Work-from-Home PLUS model At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members. We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4\.5 is the highest in the Business Process Outsourcing industry. Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.
Peak Support
