Ellora Telecom Philippines, Inc.
About The Role • We're looking for a Key Account Manager to own the client relationship day-to-day — running client meetings, managing communication, and being the trusted point of contact for a portfolio of DTC and e-commerce brands. Alongside relationship ownership, you'll coordinate the internal work that keeps accounts running smoothly: meeting prep and recaps, action tracking, and campaign calendar upkeep across our Creative, Media, CRO, and Email teams. You'll be expected to use AI tools as a core part of how you work, not an occasional shortcut. What You'll Do • • Coordinate client accounts — prepare pre-meeting briefs, write post-meeting recaps (internal and client-facing), and track action items to completion across an assigned set of brands • • Support business reviews — pull performance narratives together, keep tracking boards current, and help prep decks ahead of client meetings • • Maintain operational infrastructure — keep campaign calendars, onboarding trackers, and internal project boards accurate and up to date • • Use AI tools daily — run existing internal AI-assisted workflows for recaps, reporting QA, and reminders, and help identify where new ones would help • • Communicate directly with clients — draft and send routine updates and follow-ups, with strategic direction on higher-stakes accounts • • Liaise across teams — chase status from Creative, Media, CRO, and Email so nothing stalls on a handoff • • Contribute to strategic direction — help shape account priorities and growth opportunities, flag risks early, and bring recommendations to the table rather than just status updates • What We're Looking For • • 2–4 years of experience in an operations, account management, or coordination role — agency experience is a plus • • Excellent written and verbal communication; comfortable communicating directly with clients • • Highly organized, with the ability to manage multiple accounts and trackers in parallel without things slipping • • Comfortable with AI tools (e.g. Claude, ChatGPT) as part of daily workflow • • Proactive and detail-oriented — you notice what's missing before it becomes a problem • • Interest in DTC/e-commerce marketing; familiarity with performance marketing basics (Meta/Google, ROAS/MER) is a plus but not required
Ellora Telecom Philippines, Inc.
