ConnectCPA LLP
Who we are At ConnectCPA, we’re not your traditional accounting firm. We are an online/virtual firm, paperless, and tech-savvy. We are growing rapidly and searching for a team member who meshes with our unique firm culture. We are a Licensed, Chartered Professional Accounting (CPA) firm that operates with a startup mentality: we experiment, we collaborate, we embrace new technologies, we automate, and we actually like Mondays (most of the time). We’re big believers in working smart, not just hard. We wear hoodies, not suits. We talk on Slack more than email. And we’re constantly on the lookout for new tools and better ways of doing things. We’ve made growth and innovation a part of our DNA. Want a peek behind the scenes? Check us out on our Website, Twitter and Instagram. You can see the highlights from our 2023 PH retreat HERE. Why us? We’re building a workplace where people can grow, feel heard, and actually enjoy their work. Here’s what that looks like: Fully Remote. You will be working from your home office (who doesn't love that?) Room to grow. Opportunities for career development and annual performance increase. Fully paid for health, dental, and vision benefits . Fridays off in July & August (yep, paid!) Paid December holiday shutdown . Rest, recharge, repeat. Equipment Provided. A brand-new laptop and all the gear you need to hit the ground running. Your voice matters. From improving workflows to shaping our culture, everyone has a seat at the table. Chill, inclusive vibes. We’re diverse, easy-going, and allergic to corporate drama. No formalwear required. Hoodies welcomed, PJ pants encouraged. What is the role? Responding to bookkeeping and basic accounting-related questions from clients using Xero and QBO in a timely manner Coordinate with team members to ensure escalated support tickets are answered in a timely manner Providing technical support and troubleshooting over applications and platforms (Xero, Dext, QBO, Wise, A2X) Develop and maintain internal guides and support documents to be referenced by the ConnectCPA team and clients Coordinate with CRA for any compliance changes, CRA letters, and various tax balances Providing requested documents for clients upon their request Corresponding with application partner's support team for clarification on client inquiries and other technical issues Required: Basic bookkeeping and accounting experience Experience using QBO and/or Xero Similar experience in a customer service or support role What you bring to the table: Great communicator. You’re confident, clear, and professional in both writing and conversation. Clients trust you, and teammates love collaborating with you. Organized & efficient. You can juggle multiple clients' inquiries and tasks without dropping a beat. Self-starter energy. You’re proactive, motivated, and comfortable working independently in a remote setting. Tech-savvy. You learn new software quickly and maybe even geek over automations and workflow hacks. Accounting know-how . Bookkeeping, invoicing, payables, tax rates, and more. Experience with tools like Xero, QBO, Hubdoc, and Dext is a big plus. You just get it. You’re sharp, dynamic, and ready to become a key player in a fast-growing firm where your ideas make an impact. Strong internet. At least 6Mbps up/down to keep Zoom running smoothly and work flowing freely. We are looking for somebody talented and dynamic. We are a growing firm, and the individual who is selected for this position will become a key member of our team! ConnectCPA is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, veteran status or any other protected class.
ConnectCPA LLP
