Billing and Reconciliation Associate

Job Description

BILLING & RECONCILIATION ASSOCIATE Work for our global clients and immerse yourself in our rich and diverse company culture where you can thrive, grow, and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience — recognized as one of the BEST among BPO companies worldwide. WHAT IS A BILLING & RECONCILIATION ASSOCIATE? Our awesome client, a growing Australia-headquartered technology company providing positioning and automation solutions to industrial and technical markets worldwide, is looking for a Billing & Reconciliation Associate to be part of their Group Support Services team. As a key point of contact for subscription and billing concerns, you will support customers through phone and email while taking ownership of billing reconciliation activities behind the scenes. You will investigate discrepancies between systems, identify their causes, and follow issues through to resolution. WHAT WILL BE YOUR MAIN RESPONSIBILITIES? Serve as the go-to contact for internal and external customers regarding subscription and billing inquiries through phone and email. Answer customer questions clearly, accurately, and promptly while providing a positive service experience. Scan, review, and record incoming subscription invoices while maintaining accurate and up-to-date records. Support the subscription lifecycle, including new sign-ups, renewals, amendments, and cancellations. Reconcile subscription and billing data across different systems and investigate discrepancies. Prepare and support journal entries and clearing-account reversals. Follow up on overdue invoices using a professional, service-first approach that protects customer relationships. Monitor renewal milestones and billing issues and escalate them to the appropriate team member before they become problems. Identify opportunities to improve billing, reconciliation, and administrative processes. Learn and effectively use company systems, including Zuora, Dynamics 365, and other relevant platforms. WHAT ARE WE LOOKING FOR? Proven, hands-on experience reconciling data between different systems. Strong ability to investigate discrepancies, identify root causes, and follow issues through to resolution. Excellent customer service and communication skills, particularly through phone and email. Solid bookkeeping fundamentals and understanding of basic accounting processes. Excellent Excel skills, with the ability to work confidently with manually maintained data and processes. Strong analytical and problem-solving skills with excellent attention to detail. Ability to quickly learn new systems, processes, and product knowledge. Strong prioritisation and time-management skills when managing multiple requests and deadlines. Previous exposure to ERP, billing, or subscription-management platforms is an advantage but not required. Experience with Microsoft Dynamics 365 is highly desirable. WHAT'S IN IT FOR YOU? Full training on company systems, tools, and processes. A clear growth path from customer-service-led responsibilities into billing and reconciliation ownership. The opportunity to join a genuinely global, growth-stage technology company. A supportive team culture focused on learning, collaboration, and proactive process improvement.