Crowdsource Solutions Inc.
Key Responsibilities • Answer incoming calls from hospitals, social workers, and healthcare professionals regarding patient placement inquiries. • Professionally gather and accurately record patient information • Ensure all collected information is complete, accurate, and promptly forwarded to the placement consultant. • Maintain clear, professional, and courteous communication with healthcare providers and callers. • Handle confidential patient information with the highest level of discretion and professionalism. • Maintain organized and accurate records using the company's systems and communication tools. • Follow established call handling procedures and documentation standards. • Perform other administrative and virtual support tasks as assigned. Qualifications • Bachelor's degree in any field. • Excellent English communication skills, both verbal and written. • Previous experience as a Virtual Assistant, Customer Service Representative, Call Center Agent, Healthcare Support Representative, Medical Receptionist, or in a similar role is preferred. • Strong listening skills with the ability to ask appropriate questions and accurately gather patient information. • Excellent attention to detail and data entry accuracy. • Proficient in Microsoft Office, Google Workspace, and virtual communication tools. • Strong organizational and multitasking skills with the ability to manage multiple calls efficiently. • Ability to remain calm, professional, and empathetic when communicating with hospital staff and healthcare professionals. • Ability to work independently while managing priorities in a fast-paced remote environment. • High level of integrity and commitment to maintaining patient confidentiality. • Medical experience is not required. Comprehensive training will be provided.
Crowdsource Solutions Inc.
