Sr. Project Manager

Job Description

Project Manager – Healthcare Programs The Project Manager is responsible for leading and governing U.S. healthcare programs across operations, technology, and compliance. This role requires a strong understanding of the U.S. healthcare system, including payer and provider environments, regulatory requirements, and HIPAA-compliant operations. The Project Manager ensures initiatives are delivered on time, within scope, and in full regulatory compliance. Key Responsibilities  Lead end-to-end delivery of U.S. healthcare projects, including implementations, onboarding, and operational transitions  Develop and manage project plans, timelines, milestones, and dependencies  Coordinate cross-functional teams including operations, IT, compliance, QA, and healthcare SMEs  Ensure compliance with HIPAA, PHI handling, and client contractual requirements  Manage risks, issues, and change requests with proactive mitigation strategies  Provide executive-level status reporting, governance updates, and KPI tracking  Support audits, client reviews, and healthcare compliance assessments Required Qualifications  2\+ years of project management experience with direct exposure to U.S. healthcare programs  Strong working knowledge of the U.S. healthcare ecosystem (payer, provider, PBM, or care management)  Hands-on experience with HIPAA and healthcare data privacy requirements  Proven ability to manage multiple stakeholders and workstreams in regulated environments  Excellent written and verbal communication skills Preferred Qualifications  PMP, CAPM, or equivalent project management certification  Experience supporting healthcare contact centers or healthcare BPO environments  Familiarity with healthcare systems such as EHR/EMR, CRM, or reporting platforms Work Location: Remote

Requirements

• CRM — 2 years
• Project Management — 2 years