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About The Role We are looking for a Sales & Customer Operations Strategic Partner who can become a reliable, proactive part of our team. This is a sales-first role focused on converting leads, creating an excellent customer experience, keeping schedules organized, and making sure routine administrative tasks are completed accurately. The ideal candidate is confident communicating with customers, comfortable asking for the sale, highly organized, and able to work independently while following established processes and guidelines. You will work closely with the Owner and eventually report to a local Operations Manager. What You'll Do Sales & Lead Management Respond promptly to leads from calls, texts, email, website forms, social media, referrals, and GoHighLevel. Qualify leads and gather accurate customer and property information. Recommend appropriate services using established sales processes. Prepare and send quotes, provide appointment options, and send booking links. Handle common objections and confidently ask customers to book. Follow up consistently with open leads and maintain an accurate sales pipeline. Reactivate old leads, paused clients, and former recurring customers. Collect required payment information, deposits, and signed agreements. Track sales activity, conversion rates, follow-up completion, and lost-sale reasons. Customer Experience Handle routine customer calls, texts, emails, questions, and scheduling requests. Confirm appointments and communicate approved schedule or arrival-window changes. Follow up after initial services and request customer reviews. Identify customers who may be at risk of canceling and flag concerns appropriately. Maintain accurate customer preferences, property notes, access information, and communication records. Scheduling & Administrative Support Review the upcoming three weeks of appointments daily. Identify schedule gaps, skipped recurring bookings, open capacity, routing issues, and missing information. Verify service frequency, pricing, duration, assignments, arrival windows, and booking notes. Make straightforward corrections when the correct information is already documented. Escalate scheduling concerns with the relevant facts and a recommended solution. Keep customer and scheduling information accurate across systems. Verify required check-ins, completion forms, photos, notes, and time records. Prepare concise daily and weekly sales, scheduling, and administrative reports. Complete routine administrative assignments accurately and on time. CRM & Automation Monitor GoHighLevel automations and AI-generated customer conversations. Verify automated responses and take over when human intervention is needed. Maintain accurate sales pipeline and customer records. Support customer nurture, referral, review, upgrade, and promotional campaigns. Tools You'll Use GoHighLevel BookingKoala Slack Gmail Google Docs Other cloud-based business and communication tools Submit your application and resume to wardroberry@gmail.com with the subject line: Sales & Customer Operations Strategic Partner . Pay: Php50,000.00 per month Work Location: Remote
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