Trends Group, Inc.
I. Purpose Support Security Operations Center (SOC) activities by monitoring, investigating, and responding to security events and incidents while contributing to service improvement, operational efficiency, SLA compliance, and customer satisfaction. II. Duties & Responsibilities Monitor, triage, investigate, and escalate security events and incidents. Respond to alerts, service requests, and client issues within SLA targets. Execute incident response procedures, including containment, remediation, recovery, and documentation. Update tickets, prepare incident data, and support root cause analysis. Monitor system availability, capacity, and managed assets, escalating issues when necessary. Maintain accurate documentation, knowledge base articles, and operational records. Follow SOC playbooks, ITSM processes, security policies, and escalation procedures. Collaborate with internal teams to improve workflows, processes, and service quality. Participate in shift handovers, continuity activities, and continual service improvement initiatives. III. Qualifications Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, Electronics Engineering, or a related field. At least 1 year of SOC operations experience or completion of the TRENDS Cadetship Program. Basic knowledge of cybersecurity, networking, incident response, risk management, MITRE ATT&CK, and NIST frameworks. Familiarity with SIEM and SOAR platforms, security monitoring tools, and IT infrastructure. Strong analytical, documentation, communication, and teamwork skills. VI. Working Conditions May require shifting schedules, extended hours, weekends, holidays, and participation in business continuity and incident response activities. Benefits Additional leave Company events Flexible schedule Flextime Health insurance Life insurance Opportunities for promotion Pay raise Promotion to permanent employee Work from home Work Location: Remote
Trends Group, Inc.
