Wingman Group
Role Overview We're hiring the person who owns operations end to end, while the founder leads brand, marketing and community, and our finance lead owns the P\&L. You're the operational engine: the systems, the suppliers, the fulfilment and the team that keeps product moving from the factory floor to the customer's door. You'll work directly with the founder to make sure nothing falls through the cracks. Your job is to build it into something that scales without breaking, and to run it so cleanly that most decisions never need to reach the founder. Key Responsibilities What you'll own: Our 3PL and logistics relationships. You set the standard, hold partners accountable, and run the reviews. Customer service oversight: triage, fulfilment issue resolution, and the decision rules that keep escalations rare. Inventory accuracy across our systems and partners, so we always know what we have and where it is. Purchase orders end to end: raising, tracking and chasing every order with suppliers. New product launches, from inbound stock to live on Shopify. Demand forecasting and production planning around our manufacturing lead times. Getting reorders right is one of the highest-leverage things you'll do. Production schedules and critical path, coordinated with the founder and our manufacturing partners. Freight and fulfilment across the markets we sell into. Margin discipline: targets are checked before any PO is raised. You feed clean operational data to our finance lead, who owns the numbers. The SOPs and systems, AI tools included, that let all of this scale from a small team to a much bigger one. You'll thrive if you: Have run or coordinated operations, supply chain, or buying at a product brand. Startup or ecommerce experience is a big plus. Are detail-oriented and systems-driven by nature. When something breaks twice, your instinct is to systematise it. Stay calm under pressure. You don't drop the ball when it's busy. Are confident holding external partners accountable. Are commercially numerate. You understand margin and unit economics, even though the finance lead owns the financials. Are comfortable in Shopify and inventory platforms, and you love working with systems and AI. Are proactive, honest, and ready to work closely with a founder. You'll push back when we're wrong. Bonus: worked with overseas manufacturers, launched into new markets, or are a runner or active in a movement community. Technical Requirements: Equipment is self-provided Computer: RAM: 8GB HDDISDD: 512 GB PU/Processor: Intel Core i5 or AMD Ryzen 5 (12th generation or newest) Operating System: Windows 11 Home or Pro Power Backup: Power station, Powerbank, UPS, and etc. Extra Display: Secondary/External Monitor Audio \& Video: Noise-Cancelling Headset \+ Web Cam Internet Speed: 40-50 Mbps minimum bandwidth speed for both Download and Uploads. Contractor Perks \& Rewards: 20 Paid Time Off Referral Bonus - 70 AUD per successful referral to the Wingman platform (paid at 1st month mark with a client contract) Annual Trip - connect with the broader Wingman community in person Dedicated Support Contact (CSM) - someone to help you succeed and stay connected Access to a Network \= collaborate with follow contractors and onshore specialists Opportunities to Upskill - optional sessions, peer learning, and developmental pathways More Work, More Opportunity - potential for additional contracts, Statements of Work, or expanded workloads High-Impact Projects - work alongside top-tier Australian partners on meaningful assignments Flexibility First - deliver your work in your way, with full autonomy on how you achieve outcomes Advisory Support - HR, Tax, and setup guidance available to make contracting seamless 100% Work-From-Home Contracts - all engagements designed for remote delivery Pre-engagement requirements for Independent Contractors: BiR as you are a contractor (Required to submit any contributions required by the government.) NBI or Police Clearance Any Government-issued 10 Note: If you think you have the skills and experience we are looking for but are short on technical requirements, don’t hesitate to reach out to us to discuss the matter. Benefits Paid training Application Question(s): How many years of Operations Lead/Manager experience do you have? Do you have e-commerce or inventory experience? If yes, kindly share a brief explanation Are you willing to work UK hours (11 AM to 8 PM Manila Time) Can you start ASAP? If not, how long is your notice period? Explain briefly of your job responsibilities as an Operations Lead/Manager Work Location: Remote
Wingman Group
