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MRF 331480 Is This YOU? Then We Want to Meet You! Are you confident on the phone and skilled at turning complex customer issues into calm, clear resolutions, this role is for you. You’ll handle inbound US \& UK calls, support subscription and billing concerns, and ensure every interaction is documented accurately across systems. If you’re empathetic, detaildriven, and thrive in voicebased customer support, we’d love to connect. Requirements 2–3 years of voice based Customer Service experience. Mandatory background in Ecommerce or Subscription based customer support environments. Strong verbal clarity and active listening skills tailored for UK and US demographics. High level of problem solving independence—knowing when to resolve a call directly versus when to escalate. Your Mission Will Be To Own the inbound phone channel, providing empathetic and supportive interactions to resolve US and UK consumer inquiries. Manage multi layered account actions including subscription modifications, failed payment reviews, and delivery escalations Crosstrain on live chat workflows to seamlessly back up the non voice team during lower phone traffic windows. Document phone interactions diligently using Gorgias tags and log statuses accurately into the BOSS ERP system. Nice to have Previous experience managing high tier or sensitive billing escalations over the phone. Note ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED Hiring Budget Starting at $800 USD/month Working Condition Full time Schedule MondayFriday 9am5pm UK Time Work type Full-time Department Operations Location Philippines/Metro Manila/Manila
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