CRM & Technology Support Admin (Box+Dice CRM experience – ESSENTIAL)

Job Description

We are looking for a detail-oriented Virtual Assistant to support our Corporate Technology Department, with a strong focus on CRM administration, software support, data management, reporting, and user documentation. This role is ideal for someone who enjoys working with CRM systems, business software, data, documentation, and technology support and can confidently communicate with both internal users and software providers. About The Role You will be responsible for helping our team get the most out of our technology systems. You will work closely with users, software vendors, and the Corporate Technology Team to resolve issues, maintain system information, and improve processes. Key Responsibilities Manage and coordinate technology support requests with third-party software providers. Track and follow up on support tickets to ensure issues are resolved on time. Monitor support requests and prepare reports on recurring issues, response times, and user adoption. Identify common system problems and suggest ways to improve processes or user training. Maintain and regularly update CRM data to ensure information is accurate and complete. Perform data cleansing, auditing, and general CRM maintenance. Assist with user account setup, access, and other system administration tasks. Create and maintain easy-to-follow How-To Guides, SOPs, FAQs, user instructions, and knowledge base articles . Prepare reports, dashboards, and insights using system and support data. Maintain accurate and up-to-date technology documentation. Assist the Technology Team with system rollouts, audits, projects, and process improvement initiatives. Provide general administrative and technology support as required. Essential Skills & Experience To be successful in this role, you will have: Hands-on experience with Box+Dice CRM – ESSENTIAL Experience with CRM administration and data management. Strong Microsoft 365 skills, particularly Outlook, Excel, Word, Teams, and SharePoint . Experience preparing reports, dashboards, or data summaries. Strong written English and excellent documentation skills. Experience creating SOPs, user guides, training materials, FAQs, or knowledge base content . Experience managing support tickets and following up with software providers or vendors. Strong attention to detail and a high level of accuracy. Excellent organisational and time-management skills. Ability to work independently and follow established processes. Strong problem-solving skills and a customer-service mindset. Desirable Experience Experience with any of the following systems would be highly regarded: RedHQ PropertyMe Real Time Agent Engage ListOnce CampaignAgent / AgentVendor ActivePipe Inspect Real Estate (IRE) Inspection Express Monday.com Zapier or other workflow automation tools You do not need experience with all of these systems. Experience with several platforms, particularly within the real estate or property industry, is a strong advantage. The Ideal Candidate We are looking for someone who is: Tech-savvy and comfortable learning new software. Highly organised and detail-oriented. Confident working with CRM systems and business applications. A strong written communicator. Comfortable dealing with software vendors and support teams. Able to analyse data and identify recurring problems or trends. Proactive and willing to take ownership of tasks. Customer-focused and responsive. Comfortable working independently in a remote environment. Experienced in real estate, property management, or franchise-based businesses – highly desirable. Benefits Opportunities for promotion Promotion to permanent employee Work from home Application Question(s): Do you have hands-on experience using Box+Dice CRM? How many years of experience do you have working with Box+Dice CRM? What was your main responsibility when using Box+Dice CRM? Do you have experience administering or maintaining a CRM system? Do you have experience creating SOPs, How-To Guides, FAQs, user instructions, or training materials? Have you managed software support tickets and followed up with software vendors or technical support teams? Work Location: Remote