Phoenix Water Solutions - Ensure Partner
About The Company Internally, Phoenix Water Solutions is building a strong, scalable organization that creates meaningful careers and can support a team of 200 people. Externally, our vision is to help solve water scarcity through technology and resilient water infrastructure. We turn that vision into results through exceptional field teams that plan, install, service, verify, document, and close out water, plumbing, metering, and construction work safely and reliably. ROLE MISSION: Run a safe, responsive, and financially disciplined service field operation in which technicians know the plan, customers receive clear communication, and every job is documented, costed, and invoice-ready by the next business day unless an external blocker is recorded. REPORTING AND DECISION RIGHTS: The solid-line manager owns workload, performance, scorecard results, development, and final prioritization. Cross-functional leaders provide requirements and feedback through the documented operating cadence. CORE RESPONSIBILITIES: Translate the weekly service plan into safe daily schedules, job readiness, technician assignments, and documented priorities. Confirm scope, authorization, parts, tools, customer access, and field constraints before dispatch or record an approved exception. Coach Service Plumbers, technicians, and leads; inspect performance evidence and address repeat misses through documented coaching. Own first-line customer and field escalations, communicate recovery plans, and protect commitments without authorizing uncontrolled scope. Review labor, materials, completion, rework, and invoice readiness in ServiceTitan and correct deficiencies at the source. Coordinate with the Service Division Manager, Project Engineer, Finance, Sales, and other divisions when dependencies affect delivery. Identify recurring causes of delay, rework, or margin loss and implement measurable countermeasures. REQUIRED QUALIFICATIONS: Five or more years in field service, plumbing, utilities, construction, or comparable operations Demonstrated leadership of field technicians or trade crews Working knowledge of scheduling, safety, customer escalation, job costing, and closeout Ability to read scopes, identify field constraints, and make evidence-based decisions Clear written and verbal communication Preferred Qualifications ServiceTitan experience Plumbing, metering, water infrastructure, or California field-work exposure Formal safety or supervisory training SYSTEMS AND WORKING ENVIRONMENT: ServiceTitan or a comparable field-service and job-management platform Microsoft 365, Teams, Excel, and structured reporting tools FastField or approved field forms for inspection and project evidence Finance-approved reporting for actuals, forecasts, margin, cash, and operating expense APPLICATION EVIDENCE: Example of a field schedule or capacity plan personally owned Measured improvement in productivity, quality, safety, or closeout Customer escalation example with outcome Team size, trade mix, and geographic scope led Why Join Us? Become a valuable part of our growing operations team and help us deliver a smooth candidate experience across accounts. Whether you're supporting Phoenix Water Solutions or internal hiring for Ensure Partner, your contribution will shape how we scale with quality and care. Please only apply for this role if you can commit to a Pacific Standard Time (PST) shift schedule. We use Time Doctor as our time-tracking tool. Job Type: Full-time Benefits Fixed schedule Work from home Leave credits upon regularization HMO upon regularization Schedule 8 hours shift Monday to Friday Must be available in Pacific Standard Time (PST) hours Pay: Php72,000.00 - Php120,000.00 per month Experience: Remote: 2 years (Required) Plumbing, metering, water infrastructure: 5 years (Required) Formal safety or supervisory training: 2 years (Required) ServiceTitan, FastField, or comparable platforms: 2 years (Required) Work Location: Remote
Phoenix Water Solutions - Ensure Partner
