Private Advertiser
• Build Smarter Systems. Create Better Customer Journeys. Drive Real Business Growth. • We're looking for an experienced CRM & Marketing Automation Specialist to join our growing marketing agency and play a key role in helping both our clients and our internal team work smarter through automation. • In this role, you'll design and optimise CRM systems, build automated customer journeys, streamline business processes, and implement solutions that improve marketing performance and operational efficiency. • If you enjoy solving problems, creating intelligent workflows, and turning manual tasks into scalable automated systems, we'd love to hear from you. • What You'll Be Doing • CRM Management • Manage and optimise CRM platforms for the agency and our clients • Maintain accurate CRM data, pipelines, custom fields, tags and segmentation • Support CRM implementations, migrations and system improvements • Conduct CRM audits and recommend optimisation opportunities • Marketing Automation • Build and maintain automated workflows across email, SMS and CRM platforms • Develop lead nurturing, onboarding, re-engagement and retention campaigns • Create logic-based automations using customer behaviour, triggers and conditions • Troubleshoot, test and optimise existing automation workflows • Integrate CRM platforms with third-party applications where required • Campaign & Customer Journey Support • Build automated email and SMS customer journeys • Assist with campaign setup, scheduling and delivery • Support copywriting for email campaigns, SMS messages and nurture sequences • Monitor campaign performance and recommend improvements • Internal Systems & Process Improvement • Identify opportunities to automate internal business processes • Build workflows that reduce manual administration and improve productivity • Improve communication, reporting, project management and operational efficiency • Document processes, SOPs and workflow maps • Research and recommend new technologies that improve business performance • Client Success • Work directly with clients to understand their CRM and automation requirements • Translate business goals into practical CRM and automation solutions • Support client onboarding and CRM training • Deliver an exceptional client experience through proactive communication • Reporting & Optimisation • Monitor workflow performance and campaign metrics • Create reports and dashboards • Identify opportunities to improve lead conversion, engagement and customer experience About You • You'll ideally have: • 2-3+ years' experience in CRM management, marketing automation or a similar role • Experience building email and SMS automation workflows • Strong understanding of customer journeys and lead nurturing • Experience using CRM platforms such as Salesforce, HubSpot, GoHighLevel, ActiveCampaign, Zoho or similar • Excellent organisational and project management skills • Strong analytical and problem-solving abilities • Outstanding communication and stakeholder management skills • A systems-focused mindset with a passion for improving processes • Bonus Points If You Have Experience With • Salesforce CRM • Salesforce Marketing Cloud • Make (Integromat) • API integrations • Marketing agency or multi-client environments • Lead scoring, segmentation and pipeline management • Email copywriting and customer nurture campaigns • Why Join Us? • You'll work with a diverse range of businesses across multiple industries while helping clients build smarter marketing systems and better customer experiences. • This is an opportunity to make a genuine impact by improving both client outcomes and our agency's internal operations. Your ideas, automations and process improvements will directly contribute to the growth and scalability of the business. • If you're passionate about CRM, automation, systems and continuous improvement, we'd love to hear from you.
Private Advertiser
