OVA Virtual
We are looking for an experienced Operations Coordinator to support a fast-growing UK property management company based in Liverpool. We are looking for the following specific requirements Proven experience in UK property management, preferably HMO or supported living Strong understanding of UK property operations and compliance processes Excellent written and verbal English communication skills Experience managing tenant, provider, supplier, and contractor communications Strong organizational and time management skills High attention to detail Ability to multitask and prioritize competing tasks Comfortable using Microsoft Office and online collaboration tools Able to work independently with minimal supervision Willing to attend scheduled remote team meetings Your responsibilities will include (but are not limited to): Monitor and triage operational inboxes daily Categorize incoming emails and prioritize operational requests Draft routine email responses and escalate complex matters Manage tenant communications Liaise with housing providers, Housing Associations, and care operators Track compliance documents and renewal schedules Coordinate compliance renewals with contractors Communicate with suppliers and maintenance contractors via email and WhatsApp Monitor maintenance progress and update records Attend scheduled virtual team meetings Record meeting notes and follow up on action items Coordinate operational activities between AI agents and the human team Escalate urgent operational matters to the Directors Support the day-to-day operational coordination of the business Pay: Php30,000.00 - Php32,000.00 per month Benefits Additional leave Company Christmas gift Company events Health insurance Opportunities for promotion Pay raise Work from home Application Question(s): Years of experience working as a Freelancer or as a Virtual Assistant (DO NOT include any time spent working from home due to the pandemic if your role was originally office-based.) Are you comfortable using Hubstaff for time tracking? It’s required for all our VAs—just screenshots, no videos. Do you have a main and backup computer? This is strictly required as we conduct system checks. Do you have a main and backup internet? This is strictly required as we conduct system checks. Experience: UK property management: 2 years (Preferred) HMO property management: 2 years (Preferred) tenant and contractor communication: 2 years (Preferred) Work Location: Remote
OVA Virtual
