Manhattan Mental Health
Manhattan Mental Health Counseling is seeking a dedicated, experienced, and motivated Virtual Medical Receptionist to join our growing, fast-paced mental health practice. In this full-time, remote position, you will play a key role in ensuring seamless operations while delivering exceptional support to clients and therapists. CRITICAL REQUIREMENT – PLEASE READ BEFORE APPLYING: This is a highly specialized clinical administrative role. This position is NOT suited for candidates whose primary career history is in traditional BPO/Call Center environments. To be considered, you MUST have direct, recent experience working independently within a high-volume, US-based healthcare facility or mental health organization . We require independent critical thinking, deep clinical empathy, and the ability to work without rigid scripts or call-center metrics. Key Responsibilities As our Virtual Medical Receptionist, you will be the vital link between our clients and therapists, ensuring seamless daily operations. Your primary duties will include: Patient Communication: Deliver exceptional phone etiquette and empathetic, compassionate communication to individuals seeking mental health support. Calendar Management: Coordinate closely with therapists to manage schedules, monitor provider availability, and thoughtfully match new clients with the most suitable clinician. Insurance Verification: Efficiently handle insurance pre-authorizations, verifying client eligibility and specific mental health/behavioral health benefits. Financial Intake: Process client payments, co-pays, and deductibles, and assist clients with routine billing inquiries. Data Management \& Intake: Conduct detailed patient intake (collecting background history and medical info) and accurately enter data into our Electronic Health Record (EHR) system. Compliance: Uphold strict patient confidentiality in absolute accordance with company policy and US HIPAA regulations. Required Qualifications To be successful in this role, you must meet the following criteria: Experience: Minimum of 3 years of RECENT experience working independently within a high-volume, US-based healthcare facility, medical office, or mental health organization. Call Management: Proven ability to efficiently manage a high volume of patient calls with exceptional phone etiquette, remaining calm, organized, and deeply empathetic under pressure. Core Skills: Proven, hands-on experience with client intake and US insurance pre-authorization/benefit verification is strictly mandatory. Communication: Exceptional proficiency in English communication (both verbal and written), with a professional, neutral accent and a warm, naturally empathetic tone. Technical Savvy: High familiarity with Electronic Health Records (EHR/EMR) platforms, medical billing terminology, Google Workspace, and Slack. Shift Alignment: Absolute commitment and availability to work fixed US EST business hours (Graveyard shift in the Philippines) with zero attendance or punctuality issues. Technical \& Home Office Requirements A quiet, dedicated home office space free from background noise. Reliable high-speed internet connection. Modern computer setup with a reliable headset and web camera. Why Join Us? Competitive Pay : Hourly rate of $7 to $9 USD or ₱429\.10 to ₱551\.70 PHP . Compassionate Culture: Be part of a vibrant, supportive team deeply committed to mental health and well-being. 100% Home-Based: Skip the Manila traffic and work entirely from the comfort of your home. Growth \& Stability: Enjoy competitive compensation with clear opportunities for growth in a thriving, stable industry. If you are a meticulous, empathetic professional with a deep background in US medical administration, we want to hear from you! Job Type: Full-time Pay: Php429\.10 - Php551\.70 per hour Application Question(s): On a scale of 1–5, how confident are you communicating professionally in English? (1 \= Limited, 5 \= Fluent) Do you have direct, hands-on experience handling BOTH patient intake and US insurance pre-authorizations/benefit verifications? This is an independent role, not a scripted BPO setup. How do you manage your workflow independently? Do you have direct experience working within a US mental health, psychiatry, or therapy practice? If yes, briefly list the Electronic Health Record (EHR) systems you have used (e.g., SimplePractice, TherapyNotes, Jane, etc.). On a scale of 1 to 5 (1 being beginner, 5 being expert), how would you rate your experience with US medical insurance verification, eligibility checks, and pre-authorizations? What major US payers you have worked with? Experience: Patient intake and US insurance verification: 3 years (Required) US-based medical office or healthcare practice: 3 years (Required) Work Location: Remote
Manhattan Mental Health
