Optum Philippines
Program Manager – Content Operations This offshore Program Manager role supports the Content Program Management Lead to run Optum Rx’s end-to-end content operating system across Thought Leadership, Events/Executive Engagement, Digital/Social, and Direct Marketing. The Program Manager coordinates planning, delivery, governance, and reporting so cross-functional teams can execute predictably and compliantly for the US business, while leveraging asynchronous workflows and structured overlap for decisions. Role Overview Own day-to-day program execution across channels—managing intake, prioritization, timelines, approvals, and issue tracking—while enforcing standards (brand, accessibility, HIPAA) and ensuring clean handoffs among content managers, creative, campaigns, and Compliance/Legal. Key Responsibilities • Run weekly ceremonies (intake, prioritization, status reviews), maintain program plans, RAID logs, and stage-gate checklists; escalate risks with data and options. • Coordinate cross-channel calendars and capacity, aligning Thought Leadership, Events, Digital/Social, and Direct milestones with downstream activation. • Steward governance in motion: taxonomy/metadata application, version control, accessibility checks, compliance approvals, and audit trail completeness. • Operationalize AI-enabled workflows (brief templates, outline generation, variant creation, QC prompts) under Responsible AI guardrails with human review. • Partner with creative studio and agencies on briefs, SLAs, and delivery; track cycle time, defects, and rework to drive continuous improvement. • Produce program dashboards and reports (predictability, reuse rates, compliance findings, engagement influence) and facilitate monthly/quarterly business reviews. • Support budget tracking, vendor coordination, and resourcing allocations in partnership with the Content Program Management Lead. Required Qualifications • Overall 10-12 years of experience with 6–8 years in program/project management within marketing/content operations or enterprise PMO; healthcare/regulatory experience preferred. • Hands-on experience running RACI, SLAs, stage-gates, RAID logs, and cross-team ceremonies; strong familiarity with DAM/CMS, metadata/taxonomy, and accessibility practices. • Demonstrated discipline in compliance workflows (HIPAA-safe processes, Legal/Brand reviews) and audit-readiness. • Practical exposure to AI in content ops with Responsible AI practices (guardrails, human oversight, documentation). • Excellent communication, stakeholder management, and problem-solving skills; comfort with KPI dashboards and executive updates. Education • Bachelor’s degree required; certifications such as PMP, Agile/Lean, or DAM are a plus.
Optum Philippines
