Knack RCM
As an IT Support Specialist, you will: Respond to, triage, and resolve IT support tickets in a timely and professional manner Provide end-user technical support by troubleshooting hardware, software, and basic network issues Support IT projects and initiatives as directed by IT leadership Assist in maintaining high availability and security of systems, data, and networks Support technology implementations and deployments as assigned Follow and help enforce IT policies, security procedures, and compliance requirements Escalate complex issues to senior IT staff and ensure clear communication with end users throughout resolution Maintain working knowledge of commonly used hardware, software, and internal systems Support Freshdesk ticketing environment Deliver customer-focused technical support aligned with service standards Requirements 1–2 years of IT support or helpdesk experience Familiarity with Windows environments (Windows Servers, Windows Desktop) Experience with common business applications and networking concepts Exposure to ticketing systems such as Freshdesk Strong communication, patience, and customer service skills Understanding of basic data privacy and security best practices Preferred Skills/expertise Experience with endpoint management tools such as Microsoft Active Directory Domain Services. Exposure to IT support in remote or distributed work environments Strong problem-solving and troubleshooting ability Ability to work independently Adaptability in a fast-paced support environmentBasic knowledge in firewall and network security Application Question(s): What is your expected salary? Education: Bachelor's (Preferred) Experience: IT Staff: 3 years (Preferred) Work Location: In person
Knack RCM
