Marketing Account Executive/Client Success Executive (FT Remote)

Job Description

• MARKETING EXECUTIVE (CLIENT SUCCESS & PROJECT MANAGEMENT) • Great marketing doesn’t happen by accident. • It happens because someone owns the brief, manages client relationships, coordinates the moving parts, and ensures every deliverable is completed to a high standard. • That someone could be you. • We’re looking for a Marketing Executive to join our Australian marketing strategy and creative consultancy. This role sits at the centre of client delivery, acting as the bridge between our clients and our internal strategy, creative, content and digital teams. • You’ll manage projects, coordinate specialists, communicate directly with clients, create and review marketing content, and ensure work is delivered on time, on brief and on brand. • If you’re organised, proactive, commercially minded and enjoy working across a variety of projects, we’d love to hear from you. • AT A GLANCE • Fully remote, based in the Philippines • 40-hour week, 9:00am to 6:00pm Sydney (Australia) time • Salary: Php55,000 to Php65,000 per month, based on experience • Company-provided equipment and internet subsidy • WHO WE ARE • Step Change is an Australian marketing strategy and creative consultancy that helps ambitious businesses outsmart their competitors, not outspend them. • For over 15 years, we’ve helped businesses sharpen their positioning, strengthen their marketing and accelerate growth. We’ve delivered more than 1,000 projects across a broad range of industries and worked with over 300 companies, from household names to emerging challenger brands. • Our work spans strategy, branding, content, digital marketing and creative execution. THE ROLE • This is a client-facing role with a strong focus on project management, coordination and marketing execution. • You’ll be responsible for managing client workstreams and moving projects efficiently from brief to delivery, while maintaining excellent communication and attention to detail throughout. • You’ll work closely with strategists, designers, copywriters and digital specialists to help deliver exceptional outcomes for our clients. • Success in this role comes from being organised, resourceful, proactive and comfortable taking ownership. WHAT YOU’LL DO • Client Success & Account Management • Build strong relationships with clients and become their trusted day-to-day contact • Attend client meetings and maintain regular communication • Clarify briefs, gather requirements and manage expectations • Provide project updates and ensure clients remain informed throughout delivery • Coordinate client feedback, approvals and next steps • Project Management & Coordination • Manage client projects from brief through to delivery • Coordinate work across strategy, content, creative and digital teams • Monitor timelines, deliverables, approvals and deadlines • Keep projects moving by proactively identifying and resolving bottlenecks • Ensure work is delivered on time, on brief and to a high standard • Marketing Execution • Manage and schedule social media content across client accounts • Build and deploy email marketing campaigns • Create and adapt marketing assets in Canva • Support marketing initiatives across multiple channels • Assist with reporting and campaign performance tracking • Content Development & Quality Control • Draft, edit and refine blogs, website copy, email campaigns and social content • Use AI tools to support content creation, research and ideation • Review and refine AI-generated content to ensure quality, accuracy and brand alignment • Proofread and quality-check deliverables before client review • Ensure all outputs support client objectives and meet brand standards • AI & Productivity • Use AI tools such as ChatGPT, Claude, Gemini and AI-powered marketing platforms as part of your daily workflow • Bring new AI tools and smarter ways of working to the team as they emerge • WHAT WE’RE LOOKING FOR • 4+ years’ experience in marketing, client services, account management, project management or a related role • Strong project management and organisational skills • Experience managing competing projects, stakeholders and deadlines • Strong client-facing communication skills • Exceptional written and spoken English • Experience creating, editing and reviewing marketing content • High attention to detail and strong quality-control skills • Comfortable using AI tools as part of day-to-day work • Ability to work independently in a remote environment • Highly Regarded (But Not Essential) • Experience in an agency, consultancy or professional services environment • Experience working with Australian, UK or US clients • Experience working remotely with international teams • Experience managing several client accounts • Canva design experience • Experience with email marketing and CRM platforms • Familiarity with social media management and reporting tools • Experience using AI tools for content creation and workflow optimisation • Ideal Background • Beyond the experience above, the candidate who thrives here brings calm to a busy workload and keeps clients feeling looked after. They’re proactive rather than reactive, take genuine ownership of outcomes, and understand how each piece of marketing ladders up to a client’s wider business goals. • WHAT’S ON OFFER • Competitive salary package • Fully remote work with an established Australian consultancy • Exposure to a diverse range of industries and brands • Ongoing mentorship and professional development • A supportive team that values initiative, accountability and growth • OUR WAYS OF BEING • Culture matters to us. Whoever joins our team will need to embody our Ways of Being: • Being Radically Honest • Being My Word • We Before Me • Being Unstoppable • Bringing a WOW!