PropPerly Co UK
This PropPerly (UK-based virtual assistant agency) job post is intended for Filipino Virtual Assistants currently based in the Philippines to work with one of our clients. Please read the entire post carefully before submitting your application, and make sure to follow the instructions in the How to Apply section . Thank you! How To Apply Submit the following via email to recruitment@propperly.co.uk with subject: Senior Contracts & Small Works Administrator Your CV in PDF format A short audio introduction (2–3 minutes) recorded via Vocaroo.com explaining: (1) your current or most recent role in contracts, work order, or service administration (2) the system you use to manage work orders or jobs — how you raise, track and close them (tell us if you have used Salesforce) (3) how you keep on top of chasing engineers, contractors or internal teams for updates (4) an example of a client update or completion report you issued regularly Applications without the audio introduction will not be considered. Important This is a senior administration role with direct client communication, not a junior support position. You must have already owned work order or service contract administration as a core responsibility, not as a side task. This role is NOT suitable for candidates whose experience is primarily in Property Management, Real Estate Administration, Lettings, Short-Term Rentals, or general virtual assistance. About The Role We are recruiting on behalf of an established UK fire and security business. This is a full-time, fully remote role supporting the delivery of service contracts, planned preventative maintenance, remedial works, small projects, reactive call-outs and defect rectification. The objective is simple: every work order tracked, communicated, invoiced and closed out correctly, with nothing falling through the cracks. Key Responsibilities Work Order Administration Create work orders and ensure all information is complete Allocate correct documentation Issue client confirmations Track progress through to completion Salesforce Administration Raise work orders and monitor open cases Chase engineers and project teams for updates Update statuses and close completed cases Client Updates Issue weekly progress reports Send completion notifications and confirm attendance dates Manage client documentation requests Respond to client queries within 24 hours Commercial Administration Maintain variation register and quotation tracker Follow up approvals Invoice and purchase order tracking Close completed work orders Engineer & Site Support Book access appointments and arrange permits Chase RAMS approvals Track attendance sheets and engineer paperwork Collate completion certificates Compliance Administration Maintain service schedules and asset registers Track certification expiry dates Maintain compliance trackers and document control Project Administration Create Procore projects for larger remedial works Upload documents, reports and site photographs Maintain project records and issue client reports Required (Non-Negotiable) 4+ years in contracts administration, work order support, service administration, or construction administration Experience with a CRM or work order / job management system Strong Microsoft Excel, Outlook, Teams and SharePoint Excellent written and spoken English — this role communicates directly with UK clients Strong customer service skills — you are the client’s main point of contact Confident chasing engineers and internal teams until you get a response Highly organised, with the discipline to keep multiple trackers current Available full-time during UK business hours, Monday to Friday Reliable home office setup with high-speed internet and backup power Highly Desirable Salesforce CRM — the client uses Salesforce, so prior experience is a strong advantage Fire and security industry experience Facilities management background Procore, Xero, Monday.com CAFM systems experience Experience supporting UK, Australian or US businesses Who This Role Suits Someone methodical who genuinely dislikes loose ends A confident communicator comfortable chasing people politely but persistently A professional who takes ownership rather than waiting to be asked What We Offer USD $5.50 – $6.50/hour, full-time, based on experience and systems knowledge Top of the band reserved for candidates with Salesforce, or a fire, security or facilities management background Long-term, stable role with a growing UK business Onboarding and training on client-specific standards Annual performance review with structured pay progression Fully remote work from home, paid in USD Pay: Php340.00 - Php400.00 per hour Work Location: Remote
PropPerly Co UK
