Customer Service Representative / Administrative Coordinator

Job Description

Responsibilities Answer inbound customer service phone calls Respond to customer emails and messages Assist customers with billing inquiries Schedule software demonstrations and consultations Schedule customer appointments Confirm upcoming appointments Send appointment reminders Follow up with customers who missed scheduled demos or appointments Update customer information within our CRM Create and maintain detailed customer notes Route calls to the appropriate department Provide exceptional customer service during every interaction Assist with general administrative duties as needed Qualifications Fluent English (spoken and written) Neutral or American-friendly accent Outstanding customer service skills Professional phone etiquette Friendly and positive personality Excellent organizational skills Ability to multitask Strong attention to detail Reliable high-speed fiber internet Quiet professional home office USB Noise-Canceling Headset Preferred Qualifications Experience in one or more of the following: Customer Service Receptionist Administrative Assistant Virtual Assistant Appointment Scheduling CRM Software Billing Support Office Administration Equipment Requirements Applicants should have: Windows 11 Computer (Preferred) Intel i5 / Ryzen 5 Processor or Better Minimum 16GB RAM Reliable Fiber Internet Backup Internet Connection (Preferred) Quiet Professional Workspace What We Offer Competitive Base Salary Long-Term Contractor Opportunity Flexible Remote Work Environment Paid Training Career Advancement Opportunities Friendly and Supportive Team Direct Access to Company Leadership Opportunity to Grow with a Fast-Growing U.S. Technology Company Schedule Monday-Friday U.S. Pacific Business Hours Remote (Work From Home) Why Join VertexifyCX? At VertexifyCX, customer service is at the heart of everything we do. You'll become one of the first voices our customers hear, helping create positive experiences while supporting a growing technology company that's changing how businesses operate. As we continue expanding, there will be opportunities to grow into Operations, Customer Success, Office Management, and Leadership positions. About VertexifyCX VertexifyCX is a U.S.-based software company helping businesses simplify operations through one integrated platform. Our all-in-one solution combines CRM, AI, scheduling, invoicing, estimates, websites, digital marketing, business phone systems, automation, and customer management. Our mission is simple: Help businesses work smarter, grow faster, and deliver exceptional customer experiences.