Tutor Operations Lead

Job Description

About The Company EDGE Tutor is Asia’s fastest-growing tutoring outsourcing provider, bringing the human edge in digital learning to education companies worldwide. Founded in 2022 by Harvard alumnus Henry Motte de la Motte, EDGE Tutor now serves partners in over 30 countries with global headquarters in New York, London, Colombo, Singapore, and Manila. We connect the top 3% of rigorously selected online educators with global institutions, delivering white-labeled tutoring solutions with full tutor management. Our services cover K-12 English and Math, Adult/Corporate English, and high-stakes exam prep. At EDGE Tutor, we combine passionate educators with operational efficiency to help education businesses scale and thrive globally. EDGE Tutor: The Human Edge in Digital Learning. About The Role The Tutor Operations Lead is responsible for overseeing the end-to-end delivery of online education services within assigned client accounts. This role encompasses the leadership and performance management of a team of online teachers, the cultivation of strong client relationships, and the execution of data-driven operational strategies. Tutor Operations Lead serves as the central point of accountability for teacher quality, client satisfaction, and overall account health. Key Responsibilities Teacher Team Leadership Lead, support, and motivate a team of online teachers to deliver exceptional learning experiences. Observe lessons regularly, provide timely and actionable feedback, and coach teachers toward continuous improvement. Manage schedules, ensure optimal coverage, and handle disciplinary actions to maintain performance standards. Client Relationship Management Build and maintain trust-based relationships with clients, serving as their primary point of contact. Proactively manage expectations, address inquiries, and resolve issues to ensure long-term account stability. Prepare and present regular performance reports for clients and senior management. Operations, Data & Collaboration Analyze key metrics — booked lessons, utility rates, lesson quality scores, and teacher productivity — to drive data-informed decisions. Collaborate with Lesson Support, Training, and Recruitment to enhance the end-to-end student experience. Act as the primary liaison between partners, clients, and teaching staff; facilitate clear and consistent communication across all parties. Qualifications At least 2 years of experience leading a team Skilled in lesson observation, feedback delivery, and teacher coaching. Strong data analysis skills with experience preparing and presenting reports. Knowledge of online lesson delivery metrics (booked lessons, utility rates, lesson quality). Excellent relationship-building and communication skills; international client experience is a strong advantage. Highly organized, thorough, proactive, and a strong critical thinker. Experience in disciplinary actions and performance management. Work Set-up and Requirements Proven ability to balance client success with operational scalability and financial objectives. Schedule May require flexible hours but with focus on mid-shift (start of shift at 12NN or 1PM) Workdays: Five-day workweek with two rest days. Location: Fully remote Minimum 25 Mbps internet speed with backup connection Backup power supply for at least 8 hours Why Work With Us? Support Educators Globally: Play a key role in supporting our network of expert tutors as they teach learners in 30+ countries across the Americas, Europe, the Middle East and Asia-Pacific Remote-First Culture: Work from home while being part of a collaborative, inclusive team. We meet in person quarterly to strengthen team connections and drive innovation. Structured Flexibility: Flexible but structured hours that help balance your work and life while maintaining work efficiency. Professional Growth: Gain advanced skills in strategic hiring, operational scaling, and decision-making to one of Southeast Asia's fastest-growing startups, recognized with prestigious industry accolades Appealing performance-oriented compensation Healthcare benefit: HMO for you plus 1 free dependent 30 days paid time off Your expertise, our platform—together, we’ll transform education worldwide with Filipino talent. Ready to join us? Apply today!