Academic Services Officer

Job Description

About EDU EDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses in Sydney, Melbourne, Brisbane and Adelaide: Australian Learning Group (ALG) : VET provider for international students. Learn more about ALG. Ikon Institute of Australia (Ikon) : HE provider for domestic and international students. Learn more about Ikon. About The Role We are seeking a proactive, detail-oriented, and student-focused Academic Services Officer to join our Higher Education Academic Services team. This role is central to supporting the effective delivery of academic operations, ensuring students receive timely, professional support throughout their academic journey. You will play an important role in maintaining accurate academic records while contributing to a positive student experience and ensuring compliance with institutional policies. This position will be based within our Offshore Team (Remote Work and Day Shift). Key Responsibilities Student Support and Academic Administration Provide responsive, accurate, and professional support to student enquiries, escalating complex matters where appropriate. Assist in implementing reasonable adjustments for students in accordance with Learning Access Plans and institutional policies. Support the student at-risk framework by assisting with the identification, monitoring, documentation, and follow-up of at-risk students. Assist in the administration of academic misconduct cases, supporting timely case management and ensuring compliance with institutional policies and procedures. Maintain clear and accurate communication with students and relevant stakeholders throughout academic processes. Academic Operations and Compliance Maintain accurate, consistent, and up-to-date data across student management and administrative systems. Assist in conducting regular internal audits of Learning Management System (LMS) subject sites to ensure content is accurate, current, compliant, and aligned with institutional standards. Support the Academic Services Manager with a range of academic administration activities and operational tasks. Ensure accurate record-keeping and documentation across all academic services functions. Contribute to continuous improvement initiatives that enhance academic processes and service delivery. Collaboration and Operational Support Build and maintain positive working relationships with internal stakeholders across Academic, Student Experience, Student Administration, Quality Assurance, and People \& Culture. Collaborate with internal teams to resolve academic administration issues and support student success. Support the broader Academic Services team with administrative duties and projects as required. Contribute to maintaining a collaborative, student-centred, and high-performing team environment. Education, Experience, and Skills: Bachelors/Associate degree in business administration or related field and an experience within an education environment. Previous experience in higher education administration or academic services is highly regarded. Proficiency in Microsoft Office 365\. Strong organisational skills with excellent attention to detail and accuracy. Excellent written and verbal communication skills. Strong interpersonal skills with the ability to build positive relationships across diverse stakeholder groups. Ability to manage competing priorities while maintaining high-quality outcomes. Demonstrated cross-cultural awareness and a student-focused approach. A positive attitude with a willingness to contribute ideas and continuous improvement initiatives. Why Join Us? A supportive team - When you work with us, you’re not just a team member—your part of a supportive community that lifts each other up, values every contribution, and thrives on mutual respect. Career progression - Here, you’ll find an environment where your ideas matter, your growth is prioritized, and you’re empowered to do your best work—because when we succeed, we do it together A positive and fun work environment - Work should be more than just a job—it should be an experience you enjoy! Daily breakfast supplied - We believe that a positive and fun work environment starts with the little things, and what’s better than breakfast? Training and Development opportunities - Professional development allowance available to invest in your future \& help you stay at the forefront of your field Diversity \& Inclusion We celebrate diversity and are committed to reflecting Australian society to better serve our students. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, sexually and gender diverse people, and individuals of all ages. Next Steps Apply online or send your resume and cover letter to trisha.singson@edu.com.au Only applicants with the right to live and work in Australia will be considered. Shortlisted candidates will be notified. We look forward to receiving your application and potentially welcoming you to our team!