Team Lead

Job Description

E-commerce Team Lead – Operations & Customer Experience | Remote 100% Work From Home | Full-Time TalentPop App is looking for an experienced E-commerce Team Lead to lead a team supporting day-to-day operations and customer experience for growing e-commerce brands. This role is ideal for someone with proven experience managing e-commerce operations, resolving order and fulfillment issues, and handling escalations involving returns, shipping, payments, and customer disputes. What You’ll Do Lead and coach a team supporting e-commerce customers and operations Oversee order fulfillment, returns, RMAs, shipping issues, and carrier escalations Handle complex customer and operational escalations and ensure timely resolution Coordinate with 3PLs, warehouses, carriers, and other external partners when needed Support payment disputes, chargebacks, refunds, and other transaction-related issues Monitor team performance, identify operational gaps, and provide coaching Work with internal teams and clients to improve processes and customer experience Review operational trends and help implement solutions to recurring issues What We’re Looking For Proven experience as an E-commerce Team Lead, Operations Team Lead, or similar leadership role Hands-on experience owning e-commerce operations , including fulfillment, order issues, returns/RMAs, shipping, and carrier escalations Experience handling chargebacks, payment disputes, refunds, or payment processor-related issues Experience coordinating with 3PLs, warehouses, fulfillment partners, or shipping providers is strongly preferred Experience leading, coaching, and monitoring a customer service or e-commerce operations team Strong problem-solving and escalation management skills Strong written and verbal English communication Comfortable working with e-commerce platforms and support tools Shopify, Gorgias, Zendesk, Recharge, Stripe, PayPal, or similar platform experience is a plus Strong understanding of e-commerce customer experience and operational workflows Work From Home Requirements Personal laptop or desktop with Intel i5 / Ryzen 5 or equivalent At least 8 GB RAM Minimum 25 Mbps internet connection Backup internet connection Reliable power supply Quiet, dedicated workspace Why Join TalentPop App? 100% Work From Home Full-time, permanent position Paid time off Health and dental benefits Career growth opportunities Work with a global team supporting e-commerce brands If you have hands-on e-commerce operations experience and have successfully led a team through complex customer, fulfillment, and payment issues, we’d love to hear from you. Apply through TalentPop App! Job Code: ETL26