Next Generation Technologies Global, Inc.
Job Summary Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Job Description Provide first level support to clients Answering phone calls, respond to email and remote support Responsible for handling Ticketing System Monitor, assign, distribute response, update tickets Ensure to meet Service Level Agreement Generate summary reports for each clients Internal Support (NGT Office) Hardware and Software troubleshooting Network Troubleshooting Office application Installations Document events, problems and their resolution and logs. Other tasks may be given by Immediate Supervisor First Level support for different solutions Responsible for technical product presentation, proof of concept and implementations. Job Qualifications: Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent. At least 1 Year of working experience in the related field is required for this position. Excellent troubleshooting Skills (Hardware and Software) MS Office Proficient (MS Word, Excel, Powerpoint, Outlook) Networking, Windows Server, Linux, Server admin Security Solutions e.g. CISCO and Symantec. With excellent written and oral communication skills Willing to do field work and client meetings Willing to work in Marikina City from Monday to Friday. Job Types: Permanent, Full-time Pay: Php20,000.00 - Php30,000.00 per month Benefits Additional leave Company Christmas gift Company events Free parking Health insurance On-site parking Opportunities for promotion Paid training Promotion to permanent employee Education: Bachelor's (Required) Experience: Network security: 1 year (Preferred) Language: English (Required) Work Location: In person
Next Generation Technologies Global, Inc.
