UpStaff Inc.
About Upstaff Upstaff Remote connects skilled Philippine-based professionals with growing businesses around the world, providing dedicated remote talent that works as a seamless extension of our clients' teams. On behalf of our client — a modern, technology-enabled Chartered Accounting practice based in Sydney, Australia — we are hiring a remote Client Services & Operations Coordinator. This is not a technical accounting position; it is a coordination and process role focused on keeping client work moving smoothly, improving systems, and embracing AI and technology to streamline operations. We see this as a long-term opportunity. The right person will grow with the business, taking on greater hours, responsibility and leadership as operations expand. What You'll Do Coordinate workflow across the Australian and offshore teams, follow up on outstanding information, and keep jobs progressing on time. Manage job progress and ensure work moves efficiently through the practice. Document, maintain and continuously improve our internal workflows and Standard Operating Procedures (SOPs). Support client communication, onboarding coordination and general practice administration. Use AI tools (such as ChatGPT) to research, draft documentation, and streamline repetitive tasks. Identify opportunities to improve systems, processes and operational efficiency. What We're Looking For At least 3 years' experience as an Administration or Client Services Coordinator, or in a similar coordination role. Experience in a coordination role within an accounting firm is highly preferred. Strong organisational, communication and problem-solving skills, with the ability to coordinate multiple tasks and stakeholders. Strong business acumen and analytical thinking; an understanding of business operations, onboarding procedures and SOPs across departments. Highly adaptable to learning new software platforms, with an appreciation of how systems integrate across the business and clients' businesses. A genuine interest in AI and technology, and enthusiasm for improving processes and streamlining operations. Excellent written and spoken English. Nice to Have (Not Essential) Exposure to Australian accounting and taxation — particularly GST, BAS, SMSFs and general Australian tax principles. Experience with Xero, QuickBooks Online, Microsoft Office or Google Workspace. Formal accounting qualifications are not required. We are happy to develop the right person's technical knowledge over time through mentoring and training. Engagement The engagement begins with a one-month trial at 20 hours per week. After the trial, it moves into an ongoing engagement, with the possibility of increasing hours over time — up to a full-time engagement — as the business grows. We are not simply filling an administrative position. We want someone who will become an integral part of the business — helping us build scalable systems, strengthen operational efficiency, and support long-term growth. Attitude, adaptability, initiative and a commitment to continuous improvement matter more to us than technical qualifications alone. Work Arrangement & Benefits Fully remote (work-from-home) 20hrs per week commitment (PART-TIME) Supportive and collaborative team environment Pay: Php15,000.00 - Php20,000.00 per month Benefits Work from home Application Question(s): Do you have experience as an Administration or Client Services Coordinator?. Can you tell me about it?. Work Location: Remote
UpStaff Inc.
