Virtual Champs Global Inc.
Schedule TUESDAY to THURSDAY ONLY at 4 PM - 12 AM PH TIME Key Responsibilities Outbound Outreach: Conduct outbound calls to eligible prospective customers to introduce our payment solutions (Card Readers, Tap to Pay, and Expense Cards). Qualification & Sales Support: Qualify interest, overcome objections, and address fundamental product and pricing questions using approved materials. Lead Progression: Send timely follow-up communications via SMS, WhatsApp, and email, scheduling callbacks to progress warm leads through the pipeline. Customer Onboarding: Walk merchants step-by-step through the application and account activation process, ensuring all business and identity verification details are correctly submitted. Application Tracking: Submit, manage, and track account requests through internal client platforms and CRM tools, proactively following up on incomplete registrations. Data Management: Accurately record all phone interactions, activity outcomes, customer notes, and deal stages in the designated CRM. Issue Escalation: Identify and escalate technical, verification, or account-related roadblocks to the core support team, tracking issues through to resolution. Reporting & Insights: Deliver daily and weekly performance reports highlighting key call metrics, common objections, and recurring feedback to help shape future product and sales strategies. Requirements & Qualifications Experience: 3-5 years in an outbound sales, business development, customer onboarding, or combined sales-and-support role (Fintech, SaaS, or Payment Processing experience is a strong plus). Communication Skills: Excellent verbal and written English communication skills with an engaging phone presence and clear tone. Problem-Solving: Strong ability to address customer objections, explain value propositions, and guide non-technical users through app setup. Tool Proficiency: Familiarity with modern CRM platforms (e.g., Salesforce, HubSpot, Zendesk), call management software, and messaging channels (Slack, WhatsApp, email, SMS). Organization: High attention to detail with the ability to manage a pipeline of leads and stay on top of daily follow-ups. Adaptability: Self-motivated mindset capable of thriving in a target-driven, fast-paced startup atmosphere. Pay: Php20,000.00 - Php25,000.00 per month Work Location: Remote
Virtual Champs Global Inc.
