Blueclip
Blueclip is looking for a Customer Support & Order Operations Specialist to join the team of a fast-growing e-commerce business. We are looking for someone who can take ownership of customer issues, control difficult conversations, track orders relentlessly, and make sure problems are solved before they become bigger problems. 🚀 What You'll Do Handle customer support primarily through email, including complaints, refund requests, delivery issues, and general order questions. Communicate confidently with frustrated or angry customers and de-escalate difficult situations. Handle refund requests strategically for example, finding solutions such as partial refunds or keeping the product when appropriate. Use AI tools to understand and respond to customers in languages you may not speak fluently. Monitor orders every day and make sure shipments are progressing as expected. Proactively contact customers, logistics partners, warehouses, or other relevant parties to resolve issues. Keep track of open customer/order issues until they are actually resolved. ⚡ What We're Looking For Previous experience in Customer Support, E-commerce Operations, Order Management, Logistics Support, or a similar role. Excellent written English and strong communication skills. Strong attention to detail and the ability to monitor many orders without losing track. Comfortable working with AI tools such as ChatGPT, Claude, Gemini, or similar tools. Willingness and ability to use AI to understand and respond to messages written in languages other than English. Comfortable working independently and taking action without waiting for instructions. 🌏 Working Hours The ideal schedule would be approximately: 10:00/11:00 AM – 7:00/8:00 PM Philippines Time There can be some flexibility depending on business needs. If you're a high-energy customer support professional who loves solving problems and getting things done, we'd love to meet you.
Blueclip
