Loan Writer (Connective – Mercury/Nexus)

Job Description

Purpose The Loan Writer (Connective – Mercury/Nexus) is responsible for providing end-to-end loan writing and administrative support to Australian Mortgage Brokers. This role manages residential home loan applications from preparation through settlement using the Connective platform, ensuring all documentation is accurate, complete, and compliant with lender requirements and Australian mortgage regulations. The ideal candidate is highly organized, detail-oriented, and experienced in the Australian mortgage lending industry. Duties and Responsibilities Loan Writing & Processing Prepare and process residential home loan applications using the Connective CRM (Mercury and/or Nexus). Review client information and supporting documentation to ensure accuracy, completeness, and lender compliance. Prepare loan submissions and supporting documents for submission to Australian lenders. Monitor loan applications from submission through settlement, ensuring all milestones are met. Follow up on outstanding documents, lender conditions, and application progress to avoid delays. Liaise with mortgage brokers, lenders, solicitors, and clients to obtain required information and provide regular application updates. Ensure all loan applications comply with lender policies and Australian regulatory requirements. Maintain accurate and up-to-date client records within the Connective CRM. Administrative Support Provide day-to-day administrative support to Mortgage Brokers. Organize and maintain electronic loan files and client documentation. Assist with workflow management and prioritization of loan applications. Coordinate with internal and external stakeholders to facilitate timely loan settlements. Identify and escalate issues that may impact loan approvals or settlement timelines. Maintain confidentiality of client information and company records. Qualifications / Requirements of the job Bachelor's degree in Business Administration, Finance, Banking, Accounting, or a related field is preferred but not required. Equivalent industry experience will also be considered. Minimum 2 years of experience as a Loan Writer, Mortgage Broker Assistant, or Mortgage Processing Virtual Assistant. Proven hands-on experience using Connective Mercury and/or Nexus (essential). Experience preparing and lodging residential home loan applications with Australian lenders. Strong understanding of the Australian mortgage lending process from application through settlement. Proficiency in Connective Mercury and/or Nexus. Strong knowledge of Australian lender requirements, mortgage documentation, and loan processing workflows. Excellent written and verbal English communication skills. High attention to detail and strong organizational skills. Ability to manage multiple loan applications simultaneously while meeting deadlines. Strong customer service and stakeholder management skills. Proficiency in Microsoft Office (Word, Excel, Outlook) and Google Workspace. Ability to work independently with minimal supervision in a fast-paced environment. Detail-oriented and highly organized. Proactive with excellent problem-solving abilities. Professional and confident when communicating with clients, lenders, and brokers. Able to work under pressure and manage competing priorities. Committed to accuracy, compliance, and delivering exceptional service. Pay: Php40,000.00 - Php50,000.00 per month Work Location: Remote