Help Desk / Technical Engineer

Job Description

Our Help Desk / Technical Engineer will be responsible inproviding first-line and second-line technical support for end users across hardware, software, network, and cloud-based systems. The ideal candidate is a strong problem solver with excellent communication skills and a passion for delivering high-quality IT support while ensuring minimal downtime and a positive user experience. Provide technical support to end users via phone, email, chat, and remote support tools. Troubleshoot and resolve hardware, software, network, printer, and peripheral issues. Install, configure, and maintain desktops, laptops, mobile devices, and IT equipment. Set up and manage user accounts, passwords, email access, and permissions. Diagnose and escalate complex technical issues to senior engineers or vendors when necessary. Monitor and manage IT service requests through a ticketing system, ensuring timely resolution and SLA compliance. Configure and support Microsoft Windows, Microsoft 365, and other business applications. Perform routine system maintenance, software updates, and security patching. Assist with onboarding and offboarding employees, including workstation setup and account provisioning. Support basic network connectivity, VPN, Wi-Fi, and remote access issues. Maintain accurate documentation of incidents, resolutions, and IT assets. Collaborate with internal teams to improve IT processes and end-user experience. Ensure compliance with company IT security policies and best practices. Participate in after-hours or on-call support when required. Functional Competencies Strong verbal and written English communication skills. Strong knowledge of Windows operating systems and Microsoft 365\. Experience supporting desktop hardware, laptops, printers, and mobile devices. Familiarity with Active Directory, Azure Active Directory (Entra ID), and user administration. Basic understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, and Wi-Fi. Experience using ticketing systems such as Jira Service Management, ServiceNow, Zendesk, Freshservice, or similar. Experience with remote support tools. Experience supporting cloud environments such as Microsoft Azure or AWS. Knowledge of virtualization technologies (VMware or Hyper-V). Familiarity with endpoint management tools such as Microsoft Intune or Microsoft Endpoint Configuration Manager (SCCM). Strong troubleshooting and analytical skills Education and Work Background Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field. With at least 2\+ years of experience in an IT Help Desk, Service Desk, or Technical Support role. Pay: Php21,537\.70 - Php76,942\.22 per month Benefits Work from home Experience: Technical Engineering: 1 year (Required) Customer support: 1 year (Required) Work Location: Remote