Abby Care
About Abby Care: Powering the future of care at home for all of America. Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve. We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system. Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand, verify, and improve care in the home. We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively. We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future. Join us in solving one of the most important challenges of our time. The Role As a Family Growth Associate , you'll be the first point of contact for caregivers who have already expressed interest in Abby Care. Your role is to guide them through the intake process, answer questions, build trust, and help them successfully begin their caregiving journey. This is not a cold-calling role, you'll be speaking with warm leads who have already applied to Abby Care. Schedule Friday - Tuesday (Day Off: Wednesday and Thursday) What You'll Do Guide Caregivers Through the Intake Process Conduct inbound and outbound calls with caregivers who have applied to Abby Care. Guide caregivers through a detailed intake process lasting approximately 20–30 minutes. Clearly explain Abby Care's services and answer questions with confidence and empathy. Encourage and support caregivers who may be undecided about joining the program. Follow up with caregivers via phone, SMS, and email regarding missing information or next steps. Build Meaningful Relationships Serve as the primary point of contact until caregivers transition to the next stage of onboarding. Provide exceptional customer service through every interaction. Build trust by maintaining a compassionate, professional, and patient approach. Manage CRM & Administrative Tasks Document all caregiver interactions accurately in Salesforce and other internal systems. Maintain organized records and ensure timely follow-ups. Collaborate closely with Nurses, Care Operations, and other cross-functional teams to ensure a seamless caregiver experience. Support Continuous Improvement Share feedback on existing workflows and suggest process improvements. Adapt quickly as systems and processes evolve within a fast-growing startup environment. What Success Looks Like Handle approximately 60–80 calls per day, including scheduled intake calls, callbacks, follow-ups, and voicemails. Successfully complete caregiver intake appointments while maintaining exceptional customer experience. Keep accurate documentation and ensure no caregiver inquiry is left unresolved. Required Qualifications What We're Looking For Advanced English communication skills (C1–C2 level) with excellent spoken fluency. At least 5 years of experience in one or more of the following: + Customer Support + Call Center + Business Development + Client-facing (B2C) roles Minimum 5 years of experience handling both inbound and outbound phone calls. Experience using CRM platforms (Salesforce preferred but not required). Comfortable working in a high-volume phone environment. Strong organizational skills and attention to detail. Tech-savvy with the ability to quickly learn new systems. Preferred Qualifications Experience using Salesforce, Dialpad, or other CRM and softphone systems. Experience in healthcare, home healthcare, or healthcare-related services. Experience working in a startup or rapidly changing environment. What Makes You Successful We're looking for someone who is: An excellent communicator with a naturally engaging phone presence. Persuasive without being pushy. Empathetic and genuinely enjoys helping people. Highly organized and detail-oriented. Comfortable managing multiple follow-ups while maintaining quality. Adaptable and thrives in a fast-paced startup environment. Important Note This is a phone-intensive role . Successful candidates should enjoy speaking with people throughout the day and possess exceptional verbal communication skills. Candidates must be confident conducting conversations entirely in English while providing a warm, professional, and empathetic customer experience. Our Values Families First Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?” Urgency with Precision Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand. Relentlessly Resourceful As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity. Purpose with Positivity We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve. Driven to Redefine What’s Possible We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care. Automated Decision Tools Abby Care may use automated decision tools to help match and rank candidate work experience, education and skills found in online profiles, resumes and job applications against job requirements. We believe that these tools help ensure objective, data-based decisions during the hiring process, however, all Abby Care hiring decisions involve final human review and input. If you have questions or would like to request an alternative process, contact talent@abbycare.org .
Abby Care
