StaffLogic
Support Specialist with expertise in Microsoft Dynamics 365 Business Central (BC) to join our shared support team. In this role, you will be the go-to person keeping our ERP ecosystem running smoothly across multiple business functions—including finance, manufacturing, purchasing, sales, inventory management, warehouse and freight operations, and integrations with e-commerce platforms and OCR applications. With a user base of over 500 Business Central users across multiple companies and jurisdictions, you'll focus on resolving issues quickly, keeping the system stable, and ensuring our users stay productive. You'll triage and work tickets within agreed SLAs, dig into the root cause of recurring problems, and partner with developers, IT teams, and fellow support analysts to deliver reliable, lasting fixes. Business analysis experience is a strong advantage — you'll occasionally shape small enhancements and requirements — but the heart of this role is dependable, responsive support. Key Responsibilities Serve as a key point of support for Microsoft Dynamics 365 Business Central, responding to and resolving user-raised issues efficiently and within agreed SLAs. Triage, prioritise, and manage incidents and requests through our ticketing system, keeping users informed and cases moving. Diagnose functional, operational, integration, and performance issues, identifying root causes and implementing sustainable fixes rather than one-off workarounds. Track recurring issues and problem trends, driving permanent resolutions and reducing repeat tickets over time. Work as part of a shared support team, collaborating with developers, IT, and other analysts to escalate, resolve, and close out issues. Document solutions, known errors, and troubleshooting steps in the knowledge base to speed up future resolution and support the wider team. Produce user-facing support material — quick guides, how-tos, and short video recordings — to help users self-serve and reduce inbound tickets. Support testing and deployment of BC fixes and small changes, ensuring data integrity and minimising risk to business operations. Maintain data upload templates and support tools, helping users handle large datasets accurately and safely. Where a fix points to a larger improvement, gather the relevant detail and hand off (or shape) small enhancements — bringing a light BA touch to the role. Stay current with Business Central updates and features so the team and our users benefit from the latest fixes and capabilities. What We're Looking For Proven experience supporting Microsoft Dynamics 365 Business Central in a complex, multi-company environment. Strong hands-on troubleshooting skills — identifying root causes and delivering sustainable solutions, not just quick patches. Comfortable working to SLAs and managing a queue through a ticketing system (e.g. ServiceNow). Solid understanding of ERP workflows across finance, manufacturing, purchasing, sales, inventory, warehouse, and logistics. Familiarity with BC customisations, integrations, and data management. A methodical, problem-solving mindset with a focus on reducing recurring issues and improving the support experience. Business Analyst experience (requirements gathering, functional specs, enhancement design) is highly regarded and offers scope to grow the role.
StaffLogic
