AC Pools
AC Pools | Los Angeles, CA (Working 7:30am - 5pm - California Time) About AC Pools AC Pools is one of Southern California's fastest-growing pool service companies, serving thousands of residential and commercial customers throughout Los Angeles. We pride ourselves on exceptional communication, world-class customer service, and solving problems quickly. Every day, our office team works closely with technicians, repair vendors, and customers to keep hundreds of swimming pools operating safely and beautifully. We're looking for someone who genuinely enjoys helping people, thrives in a fast-paced environment, and can confidently juggle dozens of conversations without becoming overwhelmed. Position Overview This is not a quiet office job. On a typical day, our office receives approximately 60 inbound phone calls and 50–60 customer text messages , in addition to emails and communication with technicians and repair vendors. Every conversation matters. You'll be the voice of AC Pools. Whether a customer is calling because their pool is green, they have a billing question, need to schedule a repair, or simply want reassurance that we're handling an issue, you'll provide a calm, confident, and professional experience. If you enjoy staying busy, solving problems, and helping people, you'll love this role. What You'll Do Answer a high volume of inbound customer phone calls professionally and efficiently. Respond promptly to customer text messages and emails. Coordinate schedules between customers, technicians, and repair vendors. Dispatch technicians and adjust routes as priorities change throughout the day. Communicate repair updates and service expectations clearly. Resolve customer concerns while maintaining a positive experience. Document conversations accurately. Follow up on outstanding customer requests until they are fully resolved. Work closely with field technicians to ensure customers receive timely service. Keep multiple conversations and projects moving simultaneously without losing attention to detail. What Success Looks Like The ideal candidate is someone who: Loves talking with people. Stays calm under pressure. Can switch between multiple conversations quickly. Doesn't become flustered when the phone keeps ringing. Enjoys solving problems instead of avoiding them. Takes ownership until an issue is completely resolved. Has outstanding follow-through. Can prioritize competing demands throughout the day. Treats every customer with professionalism and empathy. Qualifications We're much more interested in attitude and communication skills than a specific résumé. Ideal candidates will have: Exceptional verbal communication skills. Strong written communication and grammar. Excellent organizational abilities. The ability to multitask in a fast-paced environment. Strong computer skills and the ability to learn new software quickly. Confidence speaking with customers on the phone throughout the day. A positive attitude and a team-first mentality. Previous experience in customer service, dispatching, call centers, property management, home services, HVAC, plumbing, electrical, landscaping, or similar industries is helpful but not required. Our Culture We move quickly. We communicate constantly. We care deeply about our customers. We support one another. We solve problems instead of assigning blame. We believe great customer service comes from people who genuinely enjoy helping others and take pride in doing things the right way. Compensation & Benefits Competitive hourly pay (based on experience) Opportunities for advancement within a rapidly growing company Paid training Supportive team environment Full-time position How To Apply Please email the following to mark@acpoolservices.com : Your résumé. A short video (no longer than 2–3 minutes ) introducing yourself. For your video, we'd like you to tell us about your favorite thing in the entire world . It can be a hobby, a sport, a place, a pet, a movie, a food—anything you're genuinely passionate about. The important part isn't what you choose—it's how you talk about it. Speak with as much enthusiasm, excitement, and personality as possible. Imagine you're trying to convince your best friend why this is the greatest thing ever. We use this video because customer service is ultimately about communication. We want to see your energy, your personality, and your ability to engage someone in conversation. Please email both your résumé and video to mark@acpoolservices.com with the subject line: Customer Service Representative Application Pay: Php493 .70 - Php678 .83 per hour Work Location: Remote
AC Pools
