iScale Solutions
The responsibilities of the Support Engineer are as follows: • Contribute to the handling and resolution of incidents. • Contribute to the support of the RUN N2/N3 team and to the resolution of incidents/problems related to production. • Contribute to the analysis of incidents by the IT RUN team, and recommend the actions to be implemented depending on the incident reported. • Contribute to the implementation of developments to resolve the incident. • Contributing to the unit tests and writing the documentation relating to the changes made before going into production. • Contribute to the respect of commitments/SLA's • Contribute to the respect of commitments in terms of deadlines and quality of provided work • Contribute to compliance with standards specific to the activity • Contribute to the improvement of the indicators of the team in order to improve the quality and the company’s brand • Contribute to the respect of the development standards chosen by HPS as part of its activity • Contribute to the definition of the development guidelines for specific maintenance procedures • Helping to support the RUN team. • Assist the RUN teams in production • Contribute to the validation of deliverables / procedures for the RUN/PROJECT team during deployment. • Assist the RUN team with requests for training/technical consultation. • Provide training for the RUN teams • Contribute to network improvements and carry out the regression tests • Ensure on-call duty according to the schedule and respond to intervention needs outside working hours. • Help to draw up on-call schedules • Respond and deal with incidents outside working hours Requirements Key Requirements: • Bachelor’s Degree in computer Science or equivalent studies/ experiences • Minimum of 3 years of professional experience in Payment domain • Good skills in development and coding (PL/SQL, C,C++,Java, HTML, Python, Oracle Data Base….) • Hands-on experience in incident management • Proven results-oriented person with focus on delivery • Excellent communication and inter-personal skills to manage functional and technical stakeholders across multiple business units • Ability to work under high pressure and provide clarity in confusion situations
iScale Solutions
