CAST
Mortgage Administrative Coordinator (MAC) Remote | Evening Shift (Eastern Standard Time) Love clean systems, tight timelines, and the satisfaction of a file done right, start to finish? This role was built for someone exactly like you. Quick Highlights 100% Remote Work from home, anywhere Part-Time → Room to Grow 3 hrs/day, Mon–Fri, more as file volume builds Evening Shift Aligned to Eastern Standard Time (US) Competitive part-time pay Paid Training We set you up to succeed from day one AI-Powered Workflow Work smarter with modern AI tools built into daily tasks The Role You'll own the back end of every mortgage file, from the moment the broker's personal work is done, through compliance, closing, and the client's final touchpoints. Alongside file work, you'll also manage the broker's calendar, inbox, and day-to-day coordination, freeing up their time to focus on what matters most: clients and referral relationships. What You'll Be Doing Compliance & Closing Documentation Track files through the mortgage platform, gather documents, upload to lender portals, and tag statuses (submitted, approved, funded) Flag missing documents and at-risk files before they stall Manage the commitment letter process and update file status upon client acceptance Prepare compliance documentation and assemble signing packages Keep every file organized under a standard naming and folder system CRM & Reporting Keep the CRM updated with client info, file status, and interactions Update deal status reports and generate periodic CRM reports Track commissions and assist with monthly reporting Calendar & Client Coordination Manage the broker's calendar: schedule, confirm, and reshuffle meetings Triage the inbox for new inquiries and routine correspondence Follow up with clients on small, non-regulatory items once authorized Coordinate with realtors, referral partners, and other contacts Prepare end-of-day status reports and meeting prep notes Client Gifting & Extra Touches Source and coordinate closing gifts within an agreed budget Draft thank-you notes and review-request messages for approval Help respond to client Google reviews Process & Projects Suggest process improvements and document standard workflows Set up simple automations (templates, reminders, recurring tasks) Support ad hoc projects as they come up Occasional extras: travel booking, expense reports, and invoice processing. What Makes You a Great Fit Fast and reliable: you treat turnaround time as a top priority, every file, every day Precise and thorough: your compliance and signing packages are complete and submit-ready Trustworthy with confidential information: strict discretion, always A clear, professional communicator, written and verbal Comfortable owning the paperwork and process without needing to be micromanaged Tech-savvy: quick to pick up mortgage software, lender portals, CRMs, and cloud tools Open to working alongside AI tools to draft, summarize, and speed up routine work Before You Apply In DocuSign, what's your go-to setup for building an envelope faster? Tell us about your experience working with clients from different countries. Which nationalities have you mostly worked with? Comfortable juggling multiple systems and windows at once? List the CRMs, web apps, and digital tools you've used. Pay: Php23,000.00 - Php26,000.00 per month Benefits Paid training Work from home Application Question(s): In using DocuSign, what is your go to settings to make building an envelope faster? Can you describe your experience working with clients from different countries? Which nationalities have you primarily worked with? Are comfortable navigating multiple systems/windows at the same time? If yes, can you list down the types of CRM, Web Applications, and other digital tools you had experienced using. Experience: Document management systems: 1 year (Required) Virtual/remote work: 2 years (Required) Work Location: Remote
CAST
