RELX
Paper Processing Key Responsibilities Provide real-time operational support for CounselLik Logs in invoices using information provided on the legal invoices in compliance with the designated format for each client Clean up invoices: edits and corrects scanned invoice output using Microsoft Word; re-formats and submits properly re-formatted charges to the corresponding LNEI e-billing product; maintains knowledge of acceptable invoice formats by product and by client; troubleshoots missing invoice information (e.g., no billers, no dates, no hours, etc.) and other invoice formatting-related issues; uses judgment to determine whether an invoice can be cleaned up or should be routed for outreach or return to the service provider Cater to requests and queries from clients or customer support through the paper-processing mailbox. Provide real-time operational support for CounselLik Meets or exceeds established invoice production requirements for quality and quantity Troubleshoots and suggestions to enhance LNEI’s e-billing products and related internal processes Monitor reporting tools and interact with internal management to ensure compliance with contractual SLAs. Other duties as assigned We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
RELX
