Globe Telecom
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Provide first level maintenance and 24/7 Surveillance of Fixed Core, Transport and Access Networks including relevant OSS, Backend Systems, Ancillary facilities and Environmental support systems necessary for the delivery of existing and future services using Network Management Systems and Operational Support tools within its respective coverage based on geographic area and/or type of network. Proactively monitor network and KPI threshold crossing alarms and endorse dispatch to appropriate resolving teams. Supply information for broadcast to communications management. Primary Task And Responsibilities Fault Management Performs 1st level troubleshooting of trouble tickets for outages and quality. Provides Logical Assistance to ANM, Tier2 for all domains within Access Network AOR. Investigates anomaly in HW/SW, Capacity, Configuration Issues and coordinates with Tier2 for 2nd level support / vendor support / engineering support. Ensures ticket is issued and assigned to appropriate section. Monitors clearing and assures closure of ticket in timely manner with minimum requirement of details for Network Fault Analytics and Regional Performance. Performs vertical and horizontal escalation during instances of network outages or degradation in the region. Provides regular and timely information on the status of resolution of outages and quality degradation. Flags the section if ongoing restoration is at risk of meeting restoration standards Addresses service issues and assures their resolution is implemented. Performs service restoration activities such as resetting, rehoming and rerouting when outages or degradation occur. Configuration Management Implements emergency change requests and activities Level Of Knowledge & Qualifications Beginner or Intermediate fundamentals in wireline, wireless and transport access including enterprise access trunks. Systems Thinking (seeing the interrelationships among inter-dependent systems). Communication & Negotiation skills Appropriateness of behavior & proper decorum of horizontal & vertical reporting. High tolerance for stress and adversity, concludes based on factual information. Basic safety & risk management Ability to make quick decisions based on partial factual information. Knowledge of company products and services. Requires the flexibility to work diverse shift patterns within a 24/7 environment. Key Deliverables Detection of Alarms & Closure of trouble tickets within Business standards. Tickets issued and assigned within SLA Tickets closed within SLA Fault detection escalation within SLA Implementation of activities based on agreed schedule and quality standards. Implementation of work requests within standards of turnaround and quality. Equal Opportunity Employer Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
Globe Telecom
