Emapta
Responsibilities • User Access Management • Manage user roles, profiles, permissions, licenses, and security settings • Conduct user access reviews and enforce change management controls in compliance with SOX requirements • System Maintenance & Upgrades • Monitor Salesforce system performance and proactively resolve issues • Stay current with Salesforce releases and AI advancements by conducting gap and impact assessments • Coordinate, document, and execute system upgrades, patches, enhancements, and rollback plans • User Support • Provide timely end-user support by troubleshooting Salesforce issues • Develop and maintain user documentation to improve processes and drive user adoption • Data Management • Implement and manage data backup and recovery procedures using OwnArchive and OwnBackup • Serve as the Salesforce data subject matter expert by supporting cross-functional teams on data dependencies across NetSuite, DocuSign, Okta, eCommerce platforms, Snowflake, Domo, and other integrated systems • Perform regular data audits to ensure data accuracy, integrity, and consistency • Collaborate with third-party vendors to maintain and support system integration architecture • Import, update, and export Salesforce data as required • Configuration & Customization • Configure and customize Salesforce objects, workflows, validation rules, and related platform features • Manage deployments and migrations across development, testing, and production environments • Develop and maintain custom reports and dashboards that support business objectives • Process Improvement • Partner with cross-functional teams to understand business requirements and deliver effective Salesforce solutions • Automate business processes using Salesforce Flows and other platform capabilities • Recommend and implement Salesforce architecture best practices to improve platform performance, optimization, and user adoption • Artificial Intelligence (AI) • Leverage AI technologies to enhance internal business processes • Collaborate with stakeholders to define AI requirements and implement AI-driven solutions • About the Client • Our client is an internationally recognized luxury retail organization that has redefined its industry through innovation, responsible business practices, and an unwavering commitment to craftsmanship. Built on values of transparency, sustainability, inclusion, and customer excellence, the company continues to set new standards through technology-driven operations and exceptional digital experiences. With award-winning products, a rapidly expanding global presence, and a culture that embraces continuous improvement, it offers professionals the opportunity to contribute to meaningful work while helping shape the future of an industry undergoing remarkable transformation. • Join the Top 1% Talent. A better career. A better life. • Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026 , Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.
Emapta
