Transvirtual
Our head office is based in Sydney, Australia, and this role will initially operate during Sydney (AEST/AEDT) business hours while you build familiarity with the Transvirtual platform, internal processes, and client onboarding approach. As you become established in the role, working hours will transition toward standard US business hours to support our expanding North American customer base. This transition is typically phased over three months to ensure continuity for clients and allow you to confidently manage projects across both regions. The Role As an Onboarding Project Manager at Transvirtual, you'll own the full client implementation journey — from sales handoff to go-live — managing a concurrent portfolio of projects across our transport and logistics client base while acting as the primary point of contact for clients, sales, technical support, and integrations teams. You'll be responsible for scoping onboarding plans, driving timelines, managing stakeholder expectations, coordinating carrier and third- party integrations, and troubleshooting set-up issues along the way, all while operating across ANZ and US time zones. This is a high-ownership role for someone who is naturally organised, deeply curious, and takes genuine pride in delivering implementations that stick — someone who can hold a client's hand through the process while simultaneously pushing things forward, and who wants real scope to grow their expertise and help shape how our onboarding function evolves as we scale. Key Responsibilities Own the end-to-end onboarding and implementation of B2B SaaS projects, managing a concurrent portfolio of projects in a fast-moving environment Drive each project to completion on time and to a high standard, proactively managing risks, timelines, and client expectations Maintain strong governance across all projects using project management tools, CRMs, and relevant documentation practices Partner with the sales team at handoff to deeply understand each client's requirements, goals, and constraints Lead regular client meetings to gather requirements, deliver updates, and resolve issues with clarity and confidence Serve as the primary communication link between clients and internal teams — including technical support and integrations — ensuring nothing falls through the cracks Initiate account setup based on collected requirements and guide clients through validation and testing Develop deep platform expertise by actively exploring how the product works end-to-end, going beyond surface-level familiarity to understand the logic and capability behind each feature Continuously leverage AI-powered tools to identify opportunities for improvement across the onboarding process — from meeting summaries and requirement capture to workflow automation — always looking for ways to add value, improve the client experience, and deliver better outcomes faster Leverage that product knowledge to guide clients confidently through the platform, serving as a trusted expert who can navigate complexity and answer questions with authority Continuously look for ways to improve the onboarding process — bringing specific observations and ideas rather than general feedback Requirements Proven experience in project management within a B2B SaaS implementation context Naturally curious and self-directed — you go looking for answers rather than waiting for them Excellent written and verbal communication skills, with the ability to explain complex concepts clearly to non-technical audiences Strong time management and prioritisation skills, comfortable managing multiple workstreams simultaneously Confident facilitating client-facing sessions, including requirement gathering, training, and issue resolution Strong interpersonal skills and a collaborative working style Experience or knowledge of logistics, transport, or last-mile delivery is a genuine advantage About TransVirtual Transvirtual was built by people with transport in their DNA. Our founder's family background in the industry gave us a perspective on logistics software that most SaaS businesses simply don't have — and it shows in the depth and practicality of our platform. From our core Transport Management System, we've expanded into Warehouse Management and launched in the US, with continued growth across our product set and customer base. We're a distributed team with our head office in Sydney, and team members across the Philippines, India, and North America. We work hard to keep the team connected — sharing OKRs, running company-wide retros, and creating an environment where people are challenged to do their best work and feel supported in doing it. If you're excited by what we're building, we'd love to hear from you.
Transvirtual
