Converge ICT Solutions Inc.
To drive revenue growth and operational excellence of the telesales/ growth channels by managing outsourced vendors, monitoring performance, and optimizing conversion across the telesales funnel. The role ensures that telesales operates as a high-performing, scalable acquisition channel for the SME business. 1. Telesales Channel Performance Management Own telesales revenue targets and performance metrics Monitor daily, weekly, and monthly performance of telesales vendors Track key funnel metrics (lead volume, contact rate, conversion rate, sales output) Identify performance gaps and implement corrective actions 2. Vendor Management & Governance Manage outsourced telesales partners, ensuring alignment with business objectives Establish and enforce SLAs and KPIs for telesales vendors Conduct regular performance reviews and business reviews with vendors Ensure adherence to quality standards, scripts, and compliance requirements 3. Funnel Optimization & Conversion Improvement Analyze the telesales funnel performance to identify drop-offs and improvement areas Optimize scripts, call strategies, and targeting in collaboration with Program Management Work with BI & Analytics to derive insights and improve conversion rates Drive continuous improvement initiatives to increase productivity and efficiency 4. Campaign Execution Support Align telesales activities with ongoing campaigns and programs Ensure timely rollout of new offers, scripts, and promotions to telesales teams Monitor campaign performance within the telesales channel 5. Cross-Functional Coordination Collaborate with Strategic Partnerships and other channel owners for lead sourcing Work closely with Commercial Operations to ensure smooth order flow and activation Align with Business Operations for readiness (documentation, fulfillment) Partner with BI & Analytics for reporting and performance tracking 6. Reporting & Insights Prepare and present telesales performance reports and insights to leadership Provide recommendations to improve channel effectiveness and ROI Track cost efficiency metrics (e.g., cost per acquisition, productivity per agent) Qualifications Bachelor’s degree in Business, Marketing, or related field 5–8 years of experience in telesales, inside sales, or channel management Experience managing outsourced sales teams or call center vendors Telecom or B2B experience is an advantage
Converge ICT Solutions Inc.
