Jewelry Consultant

Job Description

About ProSource At ProSource, we build and manage highly technical distributed teams for some of the most innovative companies in the world. We believe in humanizing the outsourcing industry by finding, attracting, and retaining top talent. Our dynamic workspaces promote creativity, collaboration, and well-being. We leverage smart technologies to ensure our clients and employees thrive in a collaborative, high-performing environment. Role Overview Our Jewelry Consultants provide an exceptional experience for every customer. As a Jewelry Consultant, you will guide the customer through the life of the sale through our engaging sales platforms. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Key Responsibilities Guide customers to purchase via phone calls and chats, creating memorable and personalized experiences for each customer. Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets. Proactively respond to online customer inquiries and provide sales assistance through phone calls and chats while focusing on a luxury customer experience, reflective of our high-quality product. Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance. Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options. Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry. Use our ERP system to manage your tasks and communicate cross-functionally. Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry Qualifications Essential Qualifications: A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door. A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets. It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment. Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate via email, or by chat, you’re clear and concise. Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together Bonus Points if You Have: Experience with an ERP or CRM system A passion for socially and environmentally responsible organizations and products" Schedule Sunday to Thursday, 8pm to 5am PHT What's in it for you? 💸 Highly competitive salary 🏥 HMO coverage from Day 1 + 2 free dependents upon regularization 💻 Enjoy a fully remote setup with all the tools you need 🌱 Full-time role with excellent perks and benefits Ready to take the next step? Apply now and be part of our team!