Emapta
Responsibilities • Data Review & Preparation • Review raw customer and job data for accuracy and completeness. • Clean, categorize, and organize customer information into key segments, including customers who have never purchased preventative maintenance, previously declined maintenance, moved to competitors, or become inactive. • Validate and update customer contact information, including decision-maker names, email addresses, and phone numbers. • Create and maintain outreach lists with customer history and relevant notes. • Customer Outreach & Engagement • Conduct proactive outbound calls to reintroduce the company's products and services. • Assess customers' current servicing arrangements and identify pain points, upcoming needs, or dissatisfaction with current providers. • Position preventative maintenance solutions as a proactive approach to reducing operational risk and supporting business continuity. • Capture customer feedback, objections, and reasons for retaining or changing service providers. • Opportunity Identification & Handover • Identify qualified opportunities based on customer interest, contract renewal timelines, and compliance or operational risks. • Qualify and hand over opportunities to the sales or service team with complete notes and supporting context. Schedule • follow-up activities and coordinate completed agreements with the appropriate coordinator for implementation. • Reporting & Insights • Maintain accurate records of all outreach activities and customer interactions. • Track and document contact outcomes, including no response, not interested, interested, and follow-up required. • Prepare weekly reports summarizing outreach volume, conversation quality, customer insights, and emerging trends. • Recommend improvements to data quality, customer messaging, and outreach strategies. • About the Client • Our client is a globally recognized leader in access solutions, delivering innovative technologies that improve safety, security, and convenience for businesses and communities worldwide. With operations spanning multiple continents and a reputation built on continuous innovation, the organization serves diverse industries through advanced automation, security, and intelligent access systems. Backed by decades of expertise and a strong commitment to operational excellence, the company continues to shape the future of secure access while creating lasting value for customers across international markets. • Join the Top 1% Talent. A better career. A better life. • Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026 , Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.
Emapta
