ResolveIQ
Technical Support Representative \| Remote \| $6 USD/hr (₱360\+/hr) \| Weekly Pay \| Full-Time Location: Remote (Philippines) Pay: From ₱360/hour ($6 USD/hour), paid weekly Job Type: Full-Time (40 hours/week) Training Start Date: July 20, 2026 About The Role We're looking for experienced Technical Support Representatives to provide phone and email support for a leading family technology company that helps parents protect their children online through mobile devices, smart watches, and internet monitoring solutions. If you have strong troubleshooting skills, enjoy helping customers, and are looking for a stable work-from-home opportunity, we'd love to hear from you. Why Join Us? 100% Permanent Work From Home Weekly USD Pay Paid Training 13th Month Pay Career Growth Opportunities Stable Full-Time Schedule Paid Breaks Job Responsibilities As a Technical Support Representative, you will: Handle inbound customer calls and email inquiries. Troubleshoot Tier 1 technical issues accurately and efficiently. Assist customers with product setup, configuration, and troubleshooting. Explain technical concepts in simple, easy-to-understand language. Document customer interactions accurately using Intercom or a similar ticketing platform. Escalate complex issues to the appropriate internal team. Meet quality, productivity, and customer satisfaction goals. Qualifications To qualify, you should have: At least 2 years of phone-based Technical Support experience. At least 1 year of email support experience. Experience troubleshooting Tier 1 technical issues. Experience supporting B2C customers. Excellent English communication skills, both written and verbal. Ability to explain technical issues to non-technical users. Experience using Intercom or similar support platforms is an advantage. Technical Requirements Computer Intel Core i5 (11th Generation or newer) AMD Ryzen 5 (2021 or newer) Apple M2 or newer Memory Minimum 16GB RAM Operating System Windows 11 (22H2 or later) macOS Tahoe (26\) Internet Requirements Minimum 50 Mbps download and upload speed Reliable primary internet connection Backup internet connection Backup power source Schedule Paid Training Monday to Friday 9:00 AM to 5:00 PM EST After Training AM or PM shifts available 40 hours per week One weekend day required Sunday–Thursday or Tuesday–Saturday schedules available Compensation $6\.00 USD per hour (approximately ₱360\+/hour) Weekly Pay Paid Training 13th Month Pay Important Dates Application Deadline: July 15, 2026 Training Start Date: July 20, 2026 Indeed Screening Questions Describe your B2C Technical Support experience. What products or services did you support? Which support channels have you handled (Phone, Email, Chat)? How many years of phone-based Technical Support experience do you have? How many years of email support experience do you have? When was your most recent Technical Support role? Do you have a computer that meets the minimum hardware requirements? Do you have a primary internet connection and a backup connection? Are you available to start paid training on July 20, 2026 ? Keywords: Technical Support Representative, Technical Support Agent, Technical Support Specialist, Tech Support, IT Support, Help Desk, Service Desk, Voice Support, Email Support, Customer Support Representative, Customer Service Representative, Tier 1 Support, B2C Technical Support, Troubleshooting, Intercom, Remote Jobs Philippines, Work From Home, WFH, Remote Technical Support. Pay: Up to Php360\.00 per hour Application Question(s): Describe your B2C Technical Support experience. What products or services did you support? Which support channels have you handled (Phone, Email, Chat)? How many years of phone-based Technical Support experience do you have? How many years of email support experience do you have? When was your most recent Technical Support role? Do you have a computer that meets the minimum hardware requirements? Do you have a primary internet connection and a backup connection? Are you available to start paid training on July 20, 2026? Work Location: In person
ResolveIQ
