PeopleLogic
French-Speaking Workplace Virtualization Support Engineer 📍 Location: Manila, Philippines 💼 Experience: 4+ Years 🗣️ Language: French – Expert/Fluent | English – Strong 💼 Employment: Permanent Role Overview We are looking for an experienced French-speaking Workplace Virtualization / VDI Support Engineer to manage and support a production Workplace Virtualization environment within a structured BAU framework. The ideal candidate will have 4+ years of Service Desk / Technical Support experience , strong troubleshooting capabilities, and expert-level French communication skills. Experience supporting VDI / Workplace Virtualization environments is highly preferred. Key Responsibilities Oversee the day-to-day support and operations of the Workplace Virtualization production environment. Ensure smooth handover from project implementation to BAU operations . Maintain high availability, performance, and load balancing of core and dependent components. Perform UAT validation, change management, and production implementation activities. Conduct performance monitoring, health checks, tuning, capacity analysis, and optimization. Establish and document procedures for environment health checks, DR/BCP, and session simulation drills . Handle and escalate high-severity incidents and work with consultants, vendors, and technology partners on resolution and improvement plans. Prepare Root Cause Analysis (RCA) reports and coordinate with vendors for defect resolution and bug fixes. Develop troubleshooting guides, known-error documentation, and technical knowledge articles for L2 support teams. Identify and implement automation opportunities to reduce recurring issues and operational complexity. Prepare daily, weekly, and monthly reports covering system statistics, capacity, usage, analytics, and performance metrics. Conduct training sessions for L2 teams on Workplace support processes and workflows. Support short-term projects involving system expansion, enhancement, and optimization. Suggest improvements to processes and technical solutions to improve operational efficiency. Communicate complex technical information clearly to technical and non-technical stakeholders. Maintain strict confidentiality and security of system credentials and data. Required Skills 4+ years of experience in IT Service Desk / Technical Support / Production Support. Expert/Fluent French language proficiency with strong verbal and written communication. Strong English communication skills. Experience in Workplace Virtualization / VDI / End User Computing environments. Strong incident, problem, and change management experience. Hands-on experience with production troubleshooting, monitoring, performance tuning, and capacity management. Experience working with L2/L3 teams, vendors, consultants, and implementation partners . Strong documentation and technical writing skills. Ability to work in a 24x7 / shift-based support environment if required. Preferred Experience with Citrix, VMware Horizon, Azure Virtual Desktop (AVD), or similar VDI technologies . ITIL certification or experience working within ITIL-based processes. Experience with automation/scripting and operational process improvement. Experience supporting global users or French-speaking customers. What the Role Offers Opportunity to redefine and improve technical support within a large-scale Workplace Virtualization / VDI environment. High-visibility role with exposure to multiple technology teams, vendors, consultants, and implementation partners. Opportunity to apply technical expertise and thought leadership to improve business and operational outcomes. Strong scope for developing technical, automation, and support capabilities .
PeopleLogic
