Wimmer Solutions
Job Title: Ticketing Agent Location: Remote Schedule US Hours OVERVIEW: As a Ticketing Agent, you will develop new skills, work in a safety-minded environment, and join us in expanding technology for a better community. Responsibilities Assigning tickets to our Accounts Payable Team Members. In addition, other tasks you may be assigned to but not limited to would be the following: Monitor, support, and research Accounts Payable Inquiries. Clearly communicate with internal and external customers via phone and email. Possibly assist with light AP duties such as but not limited to, Reconcile statements, audit expense reports, audit invoices, special project upon request. Triage basic problems, taking corrective action to ensure availability and minimize downtime. Qualifications 3 years of relevant work experience. Basic knowledge of Accounts Payable. You have experience with Microsoft Office products. Advanced Excel Skills a plus. Outstanding written and verbal skills. You have a track record of completing work with a high level of quality. Software knowledge: Excel, Outlook, PDF Xchange, Service Now, and Oracle a plus Daily routine: Assign AP Emails via Service Now Ticketing System, data entry, auditing, special projects upon request. Pay: From Php29,000.00 per month Benefits Work from home Application Question(s): How many years of experience do you have with using ServiceNow Ticketing System? How many years of experience do you have with using Oracle or SAP when handling invoices? This role works with US-based client. On a scale of 1-10, how will you rate your English communication skills? And why? Can you commit to night shift work 5 nights a week? Work Location: Remote
Wimmer Solutions
