Xurpas Enterprise
Summary We are seeking an experienced Technical Support Engineer to serve as the Subject Matter Expert (SME) for the DocuSign platform . In this role, you will provide Tier 2 and Tier 3 technical support, troubleshoot complex platform and integration issues, and ensure the reliability, security, and efficiency of enterprise agreement workflows. You will work closely with business users, developers, and cross-functional teams to maintain the DocuSign environment, support integrations, and optimize contract lifecycle management processes. Roles & Responsibilities Serve as the SME for the DocuSign eSignature , Org Admin , and Contract Lifecycle Management (CLM) platforms. Administer and maintain DocuSign environments, including user provisioning, Org Admin configurations, Single Sign-On (SSO), security roles, and permissions. Provide Tier 2 and Tier 3 technical support by diagnosing and resolving complex platform, workflow, and integration issues. Troubleshoot template routing, conditional logic, Identity Verification (IDV), browser-related issues, and network/firewall whitelisting. Monitor and support DocuSign Connect webhooks, REST API integrations, and data exchange with enterprise applications such as Salesforce, Workday, and ERP systems. Support the complete agreement lifecycle, including envelope correction, voiding processes, Web Forms deployment, and certificate management while ensuring document integrity. Manage Contract Lifecycle Management (CLM) processes, including contract generation, clause library administration, redlining, negotiation workflows, and post-execution document storage. Utilize DocuSign Monitor to proactively monitor platform health, user activity, and security events. Collaborate with developers, business users, and third-party vendors to resolve technical issues and improve business processes. Maintain technical documentation, knowledge base articles, and operational procedures. Identify opportunities to improve platform performance, automation, security, and user experience. Provide technical guidance and training to business users and internal support teams. Good to Have Skills DocuSign Administrator or Specialist Certification. Experience with enterprise Contract Lifecycle Management (CLM) implementations. Knowledge of ITIL incident, problem, and change management processes. Experience with workflow automation and business process optimization. Familiarity with enterprise security and identity management best practices. Qualifications Bachelor's Degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field (or equivalent work experience). Minimum of 3 years of experience administering or supporting DocuSign eSignature , Org Admin , or CLM platforms. Experience providing Tier 2/Tier 3 technical support in an enterprise environment. DocuSign Administrator or Specialist certifications are preferred. Pay: Php90,000.00 - Php130,000.00 per month Application Question(s): How many years of experience you have with REST APIs? How many years of experience you have with JavaScript? How many years of experience you have with Contract Lifecycle Management (CLM)? How many years of experience you have with Single Sign-On (SSO)? How many years of experience you have with JSON and XML? How much is your asking salary? Education: Bachelor's (Required) Work Location: Remote
Xurpas Enterprise
