1840&Company
Customer Service Representative Humach Remote, Taguig, National Capital Region (Metro Manila), Philippines Apply Now Non-Negotiable About The Company 1840 & Company is a global organization focused on delivering innovative business solutions that help companies grow, scale, and succeed. Operating in over 150 countries, we support organizations through a range of workforce, operational, and business services designed to drive efficiency and long-term success. About the Job Job Title: Customer Service Representative Department: Customer Service Location: Remote Employment Type: Project-Based - Full Time, with opportunity for long term employment. Schedule: Shifting and rotating schedule, possible work on weekends on EST time zone. Salary: USD 3.75 per hour Job Summary: We are seeking a Customer Service Representative with excellent communication skills, a strong customer service mindset, and the ability to handle inquiries, order processing, and escalations. This role requires critical thinking, problem-solving skills, and attention to detail to assist customers across multiple channels, including voice, email, voicemail, social media, and e-fax. Job Overview Employment Type: Full-Time Independent Contractor Department: Customer Service/Support Job Level: Entry Level Education & Experience Years Of Experience: 1 Year Business Model: Direct Sales E-Commerce Minimum Education Level: Qualification: Qualifications & Requirements: + Fluent, Conversational, And Natural English Proficiency. + 1+ Year Of Contact Center And/Or Customer Service Experience, Including Handling Escalated Cases And Upselling. + Excellent Verbal & Written Communication Skills With A Professional And Empathetic Demeanor. + Strong Attention To Detail, Critical Thinking, And Problem-Solving Skills. + Typing Speed Of 20+ WPM. + Ability To Work Independently And Manage Time Effectively. + Reliable And Punctual. + Must Have An Active NBI Clearance. Why Join Us: + Work In A Dynamic And Supportive Environment. + Opportunity For Career Advancement. + Hands-On Training And Professional Development. + Competitive Hourly Pay And Benefits. + If You Are Passionate About Providing Exceptional Customer Service, Thrive In A Fast-Paced Environment, And Meet The Qualifications Listed Above, We Encourage You To Apply Today! Skills Tools/Platforms: Additional Skills: None Common Methodologies/Frameworks: Additional Skills: None General Skills: Additional Skills: None Soft Skills: Problem Solving Creativity Relationship Building Presentation Skills Active Listening Teamwork Team Management Decision-Making Team Collaboration Additional Skills: None Requirements Technological Requirements: Language: English Location: Philippines Responsibilities Customer Service – Voice Support Assist customers with basic product questions, order processes, shipping details, and website guidance. Provide updates on existing orders, assist with creating customer accounts, and help place standard orders. Handle escalated customer concerns and ensure satisfactory resolutions. Customer Service – Non-Voice Support Manage communication via voicemail, e-fax, email, Bazaar reports, and social media escalations. Respond promptly and professionally to customer inquiries and complaints. Ensure accurate documentation of interactions and resolutions. Customer Account Management Assist in managing Reseller Accounts by setting up new accounts in M3. Support UPS Claims by researching lost packages, initiating traces, and assisting with claims processing. Outbound Lead Generation Identify new potential customers to expand brand presence. Conduct internet research, outbound calls, and email outreach to generate leads. Working Hours Monday: 9 P.M. - 6 A.M. Tuesday: 9 P.M. - 6 A.M. Wednesday: 9 P.M. - 6 A.M. Thursday: 9 P.M. - 6 A.M. Friday: 9 P.M. - 6 A.M. Saturday: 9 P.M. - 6 A.M
1840&Company
